Subject: Re: LSM Joining Case Test - Pooja Gupta
From: Pooja Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 29 Dec 2018 03:27:57 -0500

| | LSM Joining Case Test

Name | Pooja Gupta
E-mail | [email-masked]
Phone Number | (+91) 7987854851
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose 'blurb 1' as my answer for the above customer's query. In the blurb 1, it started with the first query of the customer that when he/she will receive the tickets for 'Lady Gaga'. The customer executive starts answering the query to the customer point to point. Firstly, customer executive responded the customer when he/she is going to receive the tickets, he/she ensure the customer to get first confirmed by the seller from the event organisers, at last customer executive give the time limit of receiving the tickets to the customer. Secondly, 'Customer executive' re-check the address from the customer whether following details given by the customer are correct or not. Then ensure the customer that he/she will receive the E-mail with the given tracking number of the tickets for the 'Lady Gaga'  so that customer can track the details of the tickets. At last, customer executive ends the conversation by greeting the customer with a smile.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

It depends on the caller that how he is going to handle the customer's query and how he/she is representing the services of the company infront of the customer. So, the good service is when you are simply answering the queries of the customer from point to point and the great service is when you are handling your customer and answering their queries from above their expectations. You are greeting well the customer from your side, Make them keep loyal to your company, provide them the great service of your company what they actually need.
Getting into the customer's shoes is what makes a great customer service.

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