Subject: Re: Report till 19th Dec
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 20 Dec 2018 17:22:47 +0000

When u say all calls abandoned in IVR, do you mean that customers hung up before they could reach a human of this was some error from our end?

Sent from my iPhone

On 20 Dec 2018, at 11:41, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
GPS     19-Dec-18                       2                               00:00:14,00:01:02       03:32,3:32      We start work from 4'o clock.
Lesmills        19-Dec-18       3                       00:00:04,00:00:25,00:00:16      16:11,16:16,16:41       All calls abandoned in IVR

Regards,
Ashish Dabral
<Weekly Report.xlsx>