Subject: Report till 19th Dec
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 19 Dec 2018 23:11:11 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
GPS 	19-Dec-18 			2 				00:00:14, 00:01:02 	03:32,3:32 	We start work from 4'o clock. 
Lesmills 	19-Dec-18 	3 			00:00:04,00:00:25,00:00:16 	16:11,16:16,16:41 	All calls abandoned in IVR 			

Regards, 
Ashish Dabral