Subject: Japanese Language Test - Yuri Koisako
From: Yuri Koisako <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Dec 2018 10:01:40 -0500

| | Foreign Language Screening Test

Name | Yuri Koisako
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First I think Pizza Hut have the rules of like this emergency case.
So I will follow the rules.

But I think I can do at least two things.

First I report the emergency to my manager and the delivery driver who already leave to the customer’s place.
If the delivery driver is not so far from the correct adress,I tell him the correct address and let him there immediately.
If the delivery driver is so far from the correct address,then I prepare a new order for customer. So I ask for cooperation to cook and delivery.

Second I apologize to the customer for the mistake.
Then I tell to him the situation what we can do for him now and that we will deliver as soon as we can.

One more things,
I offer the customer to choose one side menu for free, if the company rules or my manager allow.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Yuri Koisako.
I was born in Hiroshima.
I have 2 sisters and 1 brother.
We are total 4 siblings in the family.

I have completed my education from Soka university, Tokyo, Japan.
My major subject was education
After that I had taught in primary school for 4 years

After that I got a job as a hotel manager in Cambodia.
I enjoyed my six months of employment over there.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good service とはお客様の要望に的確に応えることであり、Great service とはお客様の想定するサービスを超えたサービスを提供することだと思います。
その差は仕事に対する誇りや愛が小さな工夫や、心遣いから生まれるものだと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は所属する会社、お客様、そして私の幸せのために働きたいと思っています。それが双方に対して利益になると思うからです。
海外で働き、生活するという私の幸せの為に私は会社にとって、お客様にとってよいサービスを提供するための努力を惜しみません。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は香港、ベトナム、カンボジア、タイ、ミャンマー、インド、デンマークに訪れたことがあります。
日本という島国で育った私にとって海外はとても刺激的で魅力的な場所のように感じました。
中でも忘れられないことは、どこの国でも優しさをいっぱいもらったことです。
私が使える言語は日本語と英語だけです。
訪れた国々で、私が困っている時に中には英語も日本語もわからないのにも関わらず、私が何を言いたいのか、何に困っているのかを一生懸命理解しようと努力し、助けてくれた人達がいました。
肌の色が違おうが、使う言語が違おうが、文化や宗教が違おうが、優しさというものは人間に共通するものなのだ、同じ人間なんだと強く、強く感じたことが私の人生にとって大きな財産だと思っています。

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