Subject: Re: LSM Joining Case Test - Rashid Rashid
From: Rashid Rashid <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Dec 2018 05:48:19 -0500

| | LSM Joining Case Test

Name | Rashid Rashid
E-mail | [email-masked]
Phone Number | (91) 9971844105
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

A Customer is asking for tickets for lady gaga  because event is quite close. And customer is supposed to reach at hotel that's why I select blurb 4.

We are giving solutions to customer in this blurb and taking information through that is way customer is being satisfied here.

Also, we are gathering the info of customer & not making any fake commitment to customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing  'good' customer service and delivering ' great ' customer service is that , in the former you are barely keeping your customer satisfied.

This is a very important distinction and one that many service providers do not always get.

For example, let's say that, your company, you and one of its personal ambassadors have been working hard to keep your customer happy.
But due to some lack of employees professionalism you could not keep the customer's loyatly.

Mainting customer's loyalty  and providing only a  satisfaction is the main difference between good and great customer service.

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