Subject: Re: LSM Joining Case Test - Bhavay Sharma
From: Bhavay Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Dec 2018 05:30:28 -0500

| | LSM Joining Case Test

Name | Bhavay Sharma
E-mail | [email-masked]
Phone Number | (91) 8447842269
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Customer requested us to provide information for the event's tickets, that can be delivered to the hotel where he'll be staying in.

Why I think this is an appropriate answer to the question, is in this Blurb the customer is getting the sufficient information requested by him.

Except Blurb 4, none of the above burb is providing the sufficient information about the delivery of the tickets.

Guiding the customer about shipping and updating the address of the hotel.

Assuring the customer the tickets will be delivered to the hotel where he will be staying in.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing the best customer service is primary goal of the service industry. Fulfilling the customer's needs is much more important.

According to me, A good customer service mean that a customer is well satisfied with the company's service however he didn't liked the way they(company's representative) does so.

Way of doing the job that customer should appreciated is the primary goal of the service industry, however sometimes the employee (representative) didn't put the efforts to do so.

Well, A great customer service always means that the  customer appreciated the company's service as well the person (representative)who does it.

That means the employee of that particular company, was well engaged and manage to do so in a good way.

We should always try to put good work so,that the customer should appreciated it as great service.

Without hard work, we won't be able to achieve an appreciation from the customer.

So as we say so, Hardwork is the root of Success!

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