Subject: Re: LSM Joining Case Test - Kushagra Singh
From: Kushagra Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 17 Dec 2018 02:33:23 -0500

| | LSM Joining Case Test

Name | Kushagra Singh
E-mail | [email-masked]
Phone Number | (+91) 8700390369
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected the Blurb 1 because according to me it is the best possible answer to the client's query.
The person who drafted the blurb 1 has shown politeness in the wy he wites, he confirmed from seller that seller will be able to send the tickets to the desired address. He also explained the reason for the delay.
Moreover, the best part is he is confirming the address which he already have with the client, so if client have any issue with the address then   he will be able to modify the same.
He also confirmed to client that once the package is scanned then client will receive courier tracking details instantly via E-mail.
Lastly he asked client that his revert might help him and also wishes him to enjoy the show.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is the one in which a person understand the needs of the customer and work for the customer to solve their problems by any means.

A great customer service is the one in which a person put himself in the shoes of customer. He/She must have to think from customer's point of view. In great customer service a person eympathyses with client, take his problem/issues very seriously, show politeness in the way he communicate.

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