Subject: Re: LSM Joining Case Test - Pooja Khanka
From: Pooja Khanka <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Dec 2018 06:44:32 -0500

| | LSM Joining Case Test

Name | Pooja Khanka
E-mail | [email-masked]
Phone Number | (91) 9773727855
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is the most appropriate answer to the query as it covers all the issues raised by the customer. As the customer is travelling and wants the package to be delivered to the hotel, it's also important to advise the customer to inform the hotel and make someone available at the hotel reception to sign for the delivery. It's always important to cross check the contact number and the delivery address provided by the customer. Blurb 2 covers all the major points making it the most suitable choice.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when one identifies the issue raised by the customer and caters to it. Whereas a great customer service is when we try to understand the customer by putting ourselves in his/her shoes. Empathy can help us understand the issue better. Voice modulation instead of talking in a plain tone can do the miracles and is always proven to be a part of great customer service. It's important to keep the voice in check, it shouldn't be too loud that it sounds rude. Politeness is always considered a trait of great customer service.

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