Subject: German Language Test - Shahban Hamid
From: Shahban Hamid <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Dec 2018 06:08:24 -0500

| | Foreign Language Screening Test

Name | Shahban Hamid
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, i would say sorry for Didn"t get you product.Afterthat  i will tell them please wait for a while, your product will be on the way.i will tell please check your mail, and There will be all information. Afterthat i will also check his order.Then i will call him and ask him, Did you write correct address here is not showing. so please check once again, that"swhy u didn"t get the product.i know, coustmer will say i wrote correct address. Afterthat i will say him please, Do order once again, Because of some peoblem you didn"t get so i am really sorry for it. i wish you are satisfied, Thanku so much.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Shahban Hamid. I am from patna.Now i live in Delhi AT Munirka.
i want to share you my qualification  I Have done diploma course in German Language from Delhi university.
i am persuing Graduation from sol delhi.
My Hobbies are listening music and playing cricket.
About my family back ground  There are 10 members in my family including me, i got 5 brothers and 3 sisters. My father got retired and my mother is a good House wife
That"s all about me Thanku so much.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Meiner meinung nach, gibt es viele unterschied Zwischen den kunde.wenn wir einen kunde spreche,sollen wir hoflich sagen.wir sollen immer Ihnen alle problem losen und wenn ich Ihnen helfe, dann konnen Sie immer anrufen. sodass wir immer den Kunde hilfe Sollen. wenn wir den Kunde rede, vresuchen wir all kunde problem losen.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

wir sollen immer den Kunde helfen.
wir sollen nur hoflich sprechen.
wir sollen den Kunde problem losn.
wir sollen alle problem horen
der Kunde soll immer Richtig sagen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ich bin in diesen sommer nach mumbai grfeiert.Es war ein guter moment fur mich. weil ich mit meinem freund gegangen bin.wir waren 5 freunde und wir sind mit dem fleugzeug gefliegen. wir sind in Mumbai Eine woche geblieben.Wir haben viel gegessen und ins kino gegangen.Danach haben Wir zum EinKaufen gegangen, und Viele Kleidung gekauft.Danach haben wir alle stadt gegangen und fotografiert machen.Mumbai ist Ein schone Start. sodass ich nie vergesse, weil Es sehr guter moment ist.

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