Subject: Re: LSM Joining Case Test - Pooja Khanka
From: Pooja Khanka <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Dec 2018 06:05:55 -0500

| | LSM Joining Case Test

Name | Pooja Khanka
E-mail | [email-masked]
Phone Number | (91) 9773727855
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 because it caters to all the queries of the customer as well as the details about e-ticket. As the customer wants it delivered to the hotels and Blurb 2 has details about that as well.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service would be catering to every need of the customer. whereas a great customer service would be understanding the customer, putting ourselves in his shoe. Empathizing with the customer can help us understand the problem better thus serve better. Though it's important to understand the difference between empathy and sympathy.

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