Subject: Report till 10th Dec
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 11 Dec 2018 05:05:18 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	10-Dec-18 	1 	2 	1 	00:00:03,00:00:01 	7:31,9:21 		00:00:04,00:00:43 	21:53 	In last call, Arif was on call 
Lesmills 	10-Dec-18 			3 				00:00:00,00:00:00,,00:00:00 	00:00,00:03,00:21 	All calls abandoned in IVR 

Regards, 
Ashish Dabral