Subject: Report till 4th Dec
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 5 Dec 2018 12:23:30 +0530 (IST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	04-Dec-18 	1 		1 	00:00:30 	17:05 	Vishal was on call 	00:03:22 	00:16 	Arjun was on call 
Lesmills 	04-Dec-18 				00:00:11,00:00:10,00:00:07,00:00:08,00:00:05,00:00:08,00:00:09,00:00:07 	5:45,5:46,5:47,5:50,5:51,5:52,21:53,21:57 	All calls abandoned in IVR 			

Regards, 
Ashish Dabral