Subject: Japanese Language Test - Naman Sardana
From: Naman Sardana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 3 Dec 2018 11:13:43 -0500

| | Foreign Language Screening Test

Name | Naman Sardana
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will reply as follow -

Sorry for kept you waiting sir.
We have just checked and our team have mistakenly entered wrong address. Due to which this delivery got delayed.
Really sorry for the inconvenience but it will take another 15 mins(confirmed with delivery guy) to reach at your place.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my schooling from Gagan Bharti public School and pursing B.com from Delhi University.Along with this am studying Japanese language from Tsubomi institute. I resides in Uttam Nagar with my family. Mother is a home maker, father is in private job and elder sister in a Teacher. Till now I don’t have much experience but i have done few freelancing projects as a Japanese interpreter.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good customer services- グッドサービスと言うのは、お客様の希望通りのサービスを締め切り以内に提供することだけです。

great customer service- グレートサービスと言うのは、お客様が要求していることを理解して、お客様のご希望を基にして自分の方からも提案を勧めます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) 私は、真面目な人で仕事を正直に致します。
2)一つの仕事で上手く行く意思を持っています。
3)自分のスキルを磨きたいですから一緒懸命動力します。
4)問題が起きたら、状況を了解して論理的に解決します。
5)わがままな考えを持っていません。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 1年前、北インドにあるGolden templeと言う聖地に行きました。その所で初めに行きましたので、面白かったです。そのお寺は8月1604年に作られました。そのお寺は金で作られていますし周りにプールが有りまして中に何匹の種類の魚がいました。そのところで職場もありましたので、食事しに行きました。あそこで社会差別なしでみんなた一緒にただで食事している所を見て楽しかったです。その所で色々な買い物所が有りまして、そこでか家族たちと一緒に伝統的なもの買いました。残念ながら時間が足りなかったので、ちゃんと色々な所を周りませんでした。またチャンスがあれば、2度と行きたいです。以上です。

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