Subject: Spanish Language Test - Tanmay Sharma
From: Tanmay Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 1 Dec 2018 03:34:03 -0500

| | Foreign Language Screening Test

Name | Tanmay Sharma
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello sir,  as i have checked, i mistakenly entered wrong delivery address for your order, i understand that you are upset, and i would be too, i'm really sorry for this, i will fix it immediately, please bear with us, you are important  to us, we will deliver your order as soon as possible and i make sure that you will get a complimentary desert from us as you are our valuable customer.  we ensure that this will never happen again.. Sorry sir..

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Tanmay Sharma,i'm 24 years old, i lives in New Delhi. i believes in karma.
I have Passed Bcom(h) from Delhi University in 2016.
I have Passed Certificate in Spanish From Ramjas college, DU in 2016.
I have passed Diploma in Spanish from SGTB Khalsa college, DU in 2017.
I have passed Advanced Diploma in Spanish from Daulat Ram College, DU, in 2018.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | En mi opinión, lo que más importante es que,  la persona que está recibiendo los servicios se gusta el suporte y calidad de empleados. La mayoria diferencia entre ser maravillosa y buena, es la manera con que gestionamos las situaticiones correctamente. Para una gran experiencia, la recipiente tambián participe regularmente con una empresa.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Según yo,
(1)Yo creo que tengo esa capacidad para aumentar mi nivel de trabajar si intercambio mis conocimientos en este empresa.
(2)Yo tengo ganas de trabajar con cien porcientos que mi capacidad me permite.
(3)Yo soy flexible para manejar los cambios y dispuestos a trabajar de cualquier manera que usted necesita.
(4)Yo creo que sé cómo manejar a los clientes con una actitud positiva.
(5)Yo responsable a hacer cosas sin dando papeletas a alguien.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Recientemente visité a Goa con algunos de mis amigos de la Universidad. Había pasado bastante tiempo que no tuvimos tiempo al debido al mucho trabajo, por supuesto, no podíamos dejar nuestro trabajo.En Goa, fuimos a playas, Iglesias y mercados. Nosotros gustó el ambiente tranquilo, la cultura y la delicias de la comida del ciudad. Hicimos cosas interesantes allí, hicé parasailing y paseo en motorsports con mis amigos y nos divertimos mucho. yo ví personas que tenían culturales diferentes. Al final, volvimos a New Delhi por un vuelo.

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