Subject: Japanese Language Test - Manpreet Kaur
From: Manpreet Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Nov 2018 15:01:54 -0500

| | Foreign Language Screening Test

Name | Manpreet Kaur
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will gracefully apologize and explain him the matter that mistakenly i have entered his address incorrectly because of that order gets late and in compensation i will offer him a free one meal voucher with his order ( so that company's reputation get not affected and customer will be satisfied) and I will ensure him that our company will not do this mistake again and his order will be delivered on time .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Educational    - B.A Eng hons
Qualifications - jlpt n3 certifications
Persuing jlpt n2
Languages      - English , japanese , hindi , punjabi
Professional    - Fresher

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

良い 顧客 サビス は 顧客 が 必要と する もの に のみ 応答する , 偉大な顧客 ｻﾋﾞｽ が彼ら の いる物 を りかいし ,彼ら の 忠誠 心 と 信頼 性 を示し , 顧客 が 完全 に 満足 している こと を 確実 にする
偉大 な 顧客ｻﾋﾞｽ は 彼ら の 要る もの が 来る まえに彼ら の いるもの を 予期 して いる

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

*私 は説得力 の 話す スキル が ある
*顧客 を よろこばせる ために もひと頑張り を します
*私は 非常 に 意欲的で , 重大 な もんだい に にんたい を
もっています
*せきにん を 持ちます
*こうてい 的な 思考 ひと, 勤勉 な ひと

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私 は singapore に行きました 。 singapore は 最高 生活の 質 の アジア 都市として の 地位 を 維持 して いる 。それ は 多文化 の 国です 。 それ は 非常に 安全 で せいけつ な 都市 です。 singapore で とても 多く の 人 に 会う ことが でき , 彼ら の文化 と 言語 を 学ぶ ことが できました 。ここ には 多くな 観光地 , 素晴らしい  アトラクション がある 例えば universal studio とか sentosa island とか jungle safari .  Singapore は必携 の 都市 です

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