Subject: Spanish Language Test - Uma Sharma
From: Uma Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 28 Nov 2018 06:35:08 -0500

| | Foreign Language Screening Test

Name | Uma Sharma
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | firstly, I appologise to him for put incorrect address. then I'll ask him the correct address and i'll deliver the pizza to his address as soon as possible. I'll not charge any delivery fee with it.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Uma Sharma, I live in Mohan Nagar Ghaziabad. My father is rertired from Indian Navy as CPO. I have 3 older sisters. they all are married. I have done my schooling from k.v.no.-1 AFS hindan. I am graduated in B.A (Hons.) Spanish from Amity University. I Completed A2.3 level from Cervantes. I have done my internship from Brainwave foreign language Institute as a spanish teacher. I was working in Ienergizer as an Executive Spanish. I left it after 6 moths because I was not healthy during my job. Now I teach spanish in Delhi school of foreign languages on weekend.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Si tengo cliente servicio bien entones los empleos deben crear un servicio bueno por los clientes pero en cliente servicio genial, tiene muchas facilidades genial a los clientes por ejemplo- tiene llamada con resolver problemas a los clientes. en cliente servicio bueno, tengo que hablar sin enojar a los clientes. en el servicio cliente genial, si el cliente va a enojado desde mí relatado con su problema, voy a resolver su problema sin enojado.  hay confianza y realidad entre los clientes y empleo en el sevicio cliente genial. en cliente servicio bueno, es una regla de servicio a los clientes después de y antes de compra. es depende de los empleados que pueden adjustarse a los personalidad del huésped. es sobre innovacioń de productos y precios. en servicio cliente genial, empleos toman llamada y recibir llamada.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tengo que resolver muchas problemas de los clientes. voy a dar soluciones.  tengo que llamar a los clientes. tengo que dar servicio cliente es el consejo proporcionado por una compaña a los personas que pueden compran o usan sus productos.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | yo viajé a mussorie en ultimo año con mis amigos. hay muchas lugares hermosos se llaman clouds end, mall road, george everest point. yo viaje´ en el templo de mahadev con ellos. hay un lugar que tiene hielo. nosotros jugamos juntos con hielo. hay mucho frío. hay muchas jentes. compré muchas ropas hay. bailo con mis amigos en la noche. celebré felíz año con mis amigos. yo jugué baloncesto con mis amigos. yo ví el televisión y escuchar canciónes favorito con mis amigos. yo tomé muchas fotos de lugar.

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