Subject: German Language Test - Akshay Aggarwal
From: Akshay Aggarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 27 Nov 2018 01:14:48 -0500

| | Foreign Language Screening Test

Name | Akshay Aggarwal
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Thank you for your phone call informing us that you had not received your pizza. I apologize for the delay. Because of technical error, your address is wrongly captured by me but don't worry I have placed a new order for you and it will be delivered as soon as possible. You are loyal and supportive customer of our Pizza hut since years and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer 20 percent discount to you on your next order with us. thank you for your patience and once again we apologise to you for delay caused because of us.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Iam Akshay aggarwal. I come from a Punjabi family.I belongs to a family of 4 members including my parents . I have completed my graduation in Bcom from Delhi University and learned German language till b2.2 level from max Mueller bhavan. I have 2.5 years of work experience in german language.I had started my career with IBM company as a German langauge specialist and currently working in tech cure solutions as a solution engineer.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me the main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied, while in the latter, you are not only keeping them satisfied, you are also keeping them loyal.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. For me customer satisfaction always come on first place. My passion is always to deliver an uncompromising service to customer's while sticking to company's corporate principles.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Mumbai is my favourite city among the cities I have travelled so far. I have visited this city last year and loved my stay there. This city has many heritage buildings that attract the tourist and visitors. The Taj hotel is oneofthemost recognized landmarks in Mumbai and is a great place to visit. I had been there for about 6 days and I really enjoyed everything about this city.Simplicity and honesty  of mumbai people attracted me the most. The transportation system of this city is better than many other cities and I could have been maintaining the track and time of my schedule because of that. I enjoyed there so much that I did not even notice how quickly the 6 days has passed

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