Subject: Spanish Language Test - Ayushi Raheja
From: Ayushi Raheja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 26 Nov 2018 08:59:51 -0500

| | Foreign Language Screening Test

Name | Ayushi Raheja
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | If i would be in this situation i would surely apologies to the customer. ANd will  try my best to compensate with him by offering him some discounts and by giving mini gifts, so that he could calm himself and after that i will assure him that the all inconvenience is just because of my act and it was all my mistake. And will try to clarify in his head that It will not happen again so that he could not have a bad lights or any doubt about our company and will return to our company with all positivity
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have completed Graduation from Delhi university in 2017 and also completed Advance Diploma in spanish from Delhi university. Now i am pursuing Masters in english. I am also doing spanish level b1.2 from Cervantes.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Yo pienso que hay una línea muy delgada entre buen servicio al cliente y un gran servicio al cliente porque al dar un buen servicio, realizamos el unico trabajo que se asigna y en un gran servició al cliente, hacemos el trabajo en un esfuerzo adicional.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

•Soy una candidata ideal porque soy una chica ayudable.
•Tengo capacidad de trabajo en situación difícil.
•Soy trabajadora.
•Soy ayudable.
•Puedo tomar decisiones muy rápido.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Este fin de semana, yo he viajado a kachemira. Es mi lugar favorita porque es lleno de montañas y belleza. Las personas, su ropa , su cultura todas son diferente de todos. Cuando he visitado, he ido a son marg es mi lugar favorito en kachemira, hay paz y tranquilidad. Puedes olvidar los doleres con la belleza de este lugar. Tambien las personas son muy ayudable y amigables. Allí, yo quedé en un casa de campo con nativos, la comida ellos preparando es lleno de sabor y amor. La comida es mi parte favorita porque todas es lleno de sabor y cada cosas son fresco como aire de kachemira. Ellos sirven en una manera muy bien. Sonreír de todo el gente es muy inocentemente. Yo puedo ir kachemira todos las días, y yo gustaría ir hoy con mejor amiga.

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