Subject: Spanish Language Test - Ayushi Raheja
From: Ayushi Raheja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 26 Nov 2018 08:01:15 -0500

| | Foreign Language Screening Test

Name | Ayushi Raheja
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | If i would be in that situation i will surely apologies to the customer and then i will try to compensate with him like i may give him some discounts or offer him some free mini gifts so that he Would not have a bad exprience. After that i will asure him that the Customer is the main priority for our company and our company would not tolerate such a mistake and i would definitely apologies for my act as due to me the company reputation get affects.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have completed my graduation from Delhi University in 2017 and also i have completed Advance Diploma in spanish from Delhi university. Now i am pursuing Masters in English and also pursuing level B1.2 from Cervantes.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | There is a very thin line difference between good and great customer service, i think that a good customer service is a service in which the work that alloted is completed but on the other hand great customer service is a service in which the work is done but with extra fruitful efforts.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I think that i am right and appropriate candidate for the customer service job because i am hard working, punctual , easy decision maker, always ready to help and i have good capabilities to tackle a situation calmly and easily.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | This week i have been to kashmir, It is my favourite place to visit because it is full of nature and beauty. The most i like about the place is the freshness in the air of kashmir. When i visited, i visited to son marg which is my favourite place now because there is a peace and calmness which can purify ur soul easily.Also the people are very lovable,helpful and kind. I like the dresscode the dress people wear. I have visited for two days and i lived in a haweli there, the food they eat is best, like i ate rogan josh, kari and also kahwa all u have there is very natural and pure also very good for your health, because it is flled with good proteins and vitamins. Everything i saw there is beautiful full of beauty, affinity and pureness. It is my favourite place, i can visit there everyday. Also i want to visit there with my best friend once again.

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