Subject: German Language Test - Radhika Dewan
From: Radhika Dewan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 23 Nov 2018 07:01:46 -0500

| | Foreign Language Screening Test

Name | Radhika Dewan
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Good Evening Sir Thomas. Thanks you for your Order #1215265656. I regret to hear that you have not received your Order yet. Sorry for the inconvenience caused to you.
After checking all the things i found that i have entered wrong Address mistakenly. My appologies. Just now i have raised a new Order with the ticket number #214525495 and will be delivered within half an hour at your current address. Because you have gone through this situation we ''pizza Hut'' is offering you 2 Choco Lava with 2 cokes, that is absolutely free of cost. We dont want to loose such a good customer. We think this circumstance would not affect our valued relation. Thank you for your feedback and I will make sure that you dont have to face this situation in future again. Have a nice day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | This is Radhika Dewan and 29 years Old. I was born on 3rd January 1989 in Delhi. I did 10th from Lovely Public School and 12th from National Open School. I have done Bachelors in Business administration specialised in Human Resource from Punjab Technical University in 2010. Along with that i have pursued German Language from Max Mueller Bhavan affilaited to Goete Institure, delhi. Moreover i have also done Post Graduation Diploma in Business Administration specialised into Human Resource from Symbisis. I have worked in Cetana e solutions as Online Marketing German Executive in outbound Sales for 6 Months. Then i have worked in IBM as Practitioner in CRN Operations for Amazon webseite for 21 Months. Thereafter i have worked in Accenture as Senior Process German Associate for 9  Months. Then I have worked in Innodata as German Language Executive. Recently i worked with Paramata Knowledge Solutions as an German Language Translator on a payroll of Haenaeni Language Soltions on 6 Months Contract.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Beide, Gut und Besser kundendienst sind der teil von Kundendienst. Alle probieren, gute kundendienst zu geben, aber die beste kundendienst besitze spezial qualitaet.
Gute kundendienst bedeutet beguessung die kunden, beantworten die fragen der kunden. Beste kundendienst bedeuted beguessung die kunden mit gute lauene und beantworten alle die fragen der kunden mit etikett.

Beste kundendienst besitze gute Leistung.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich have deutsch von Max mueller Bhavan gelernt. Ausserdem habe ich mehr als 3 jahre Erfahrungen im kundendienst. Ich arbeitete bei einer Firma als Online Markt deutscherin Executive in outbound kundendienst fuer 6 Monaten. Ich hatte mit der deutscher im deutsch gesprochen. I hatte auch bei Accenture gearbeitet. Nach der ueberpruefung der Kunden Ids. machte ich die Tickets.

Ich verfuege uber gute Erfahrungen. I speche Englisch und gut deutsch.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Es gibt so viele staedte. Aber meine beste Stadt ist Mumbai. Mumbai ist eine groesse stadt. Es gibt Andheri, Thane, Dadar und so witer. Meine Schwester lebt dort mit ihrer Familie. Meine Schwester rufen sich immer an mich und meine junge bruder. Letzten Jahren hat sie auch uns angeruft, damit wir beiden zu ihr gehen und sich entspannen. In Ihrer Familie gibt es ihrer Mann, ihrer Sohn und ihre Tochter. Ihrer Sohn ist sehr nett und immer spielt. Ich mag ihm sehr. Wir beiden gehen in eine Park und spielen Fussball dort. Es gibt so viele sehenwurdigkeiten im Mumbai. Meine Bruder und ich waren auch nach Bandra mit dem Zug gefahren. Wir haben so viele dinge gekauft. Aber Mumbai ist sehr tuer.

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