Subject: Spanish Language Test - Mithun Singh
From: Mithun Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 23 Nov 2018 05:35:01 -0500

| | Foreign Language Screening Test

Name | Mithun Singh
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am working for Pizza Hut as a phone order executive but i made a mistake that i have entered the address incorrectly of customer. the customer has not received his Pizza yet.
In this situacion i should do informe senier person and after i would to convince the customer again. I would say that our service is very good we provide any order on time but that time i entered your address incorrectly  so i have realised more because your time is most important for us  and also that has wasted. Now i do promise that i will not do that again. i am sure that customer shall understand my situation.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mithun Singh. I live in Faridabad with my friends since 3 years.I am from a village of Uttar pradesh.I have three sisters.I have 25 years.I am learning spanish language from Instituto Hispania.My father is a small farmer.I have finished my study of intermediate in 2011. I have worked in motherson company.I like to play more cricket.
I want to became un employ  of multinational company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | yo creo que hay gran difirencia entre buen y gran servicio del cliente.Buen servicio del cliente es muy bueno y puede proveer el servicio a tiempo pero  en cambio gran servicio   es mas mejor que buen servicio porque no hay ningun servicio en el mundo como gran servicio.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo que hablar mas suave con los clientes.
Debo de tener resposibilidad para resolver el problema de los clientes.
Me gustaria que los clientes siempre esten contentos despues de usar nuestro servicio.
Tengo que concentrarme en mi trabajo.
Deberia hacer todo lo que los clientes quisieran.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Yo fui a Haridwar hace un mes. Ya habia reservado la entrada del tren.Tuve que llegar a tiempo a la estacion.La hora de salir del era las dos de la tarde. yo tambien llegue a la estacion antes de que saliera el tren.Era mi primera vez que viajaba en el tren con reservacion.Estaba muy contento durante mi viaje.despues de cuatro horas yo baje del tren a la estacion.Mi amigo habia venido para recogerme. Mi amigo y yo nosotros nos quedamosn depues mucho tiempo.Por eso no dormimos toda la noche.Nosotros nos hablamos sobre todo tema lo que habia pasado con nosotros.Al dia siguiente fuimos a la orilla del Ganga para banarnos.Estuvimos dos horas por alli.Yo compre una botilla para llenarla el agua del ganga. Nosotros divertimos mucho alli.
regresamos a nuestra casa a eso de las cinco de la tarde.Nosotros decidimos cenar en el restaurante.nosostos regresamos a la casa luego nosostos dormimos.

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