Subject: Italian Language Test - Stefano Leggieri
From: Stefano Leggieri <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 22 Nov 2018 07:13:37 -0500

| | Foreign Language Screening Test

Name | Stefano Leggieri
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all i try to calm down the customer if it is a bit worry about the order  ,
telling that im working for him ,to resolve any mistakes .
I explain the mistake about the different address and
i try to take some minutes,calling in the same time the delivery man to inform about that .
In this case (Pizza'sOrder)
if i work directly from the restourant,i can add some drinks free to the order ,even if i have to pay these by my self.
Otherwise i generate one discount code or whatever to the next order,  if i'm working in a customer care service .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

When i completed the professional technical intitute i start to work as a technician in one little IT shop in Milan.
Few years later i started to study networking a i start to work in some important
telecomunication companies(Vodafone-DHL-Telecomitalia) in Milan as customer care help desk of different  networking troubleshooting (voip,switching,routing).
After years of customer care service i changed kind of job becuse my company unfortunately lost the contract with them.
This experience in help desk center teached me how take care customers and resolve any kind of mistakes that can happen in a customer care service .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La priorita in un centro assistenza è rassicurare il cliente facendoli capire che dall'altra parte della cornetta c'è un operatore assolutamente in grado di gestire le eventuali problematiche che si possono presentare.
La differenza è quando appunto il cliente pone fiducia nel suo customer care.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Accurata gestione di eventuali ticket  aperti per la risoluzione dei problemi.
Disponibilità nel rassicurare un eventuale cliente indisposto.
Velocità e serietà nella  risoluzione del ticket .
Predisposizione a lavorare in team .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ho visitato molte città europee come Berlino ,Zurigo e altri posti in Svizzera ;  Amsterdam ,Rotterdam ,Barcellona,Canarie,Parigi.
Lanno scorso sono stato in Asia per la prima volta e ho visitato Beijing Shanghai,Chongqing, diverse parti del Tibet e  Malesia a Kula Lampur.
Mi piacerebbe visitare l'India e lo Sri Lanka .
Vorrei poter lavorare in India sia perchè affascinato dalla sua cultura sia per una formazione mia professionale.

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