Subject: Italian Language Test - Andrea Bellenghi
From: Andrea Bellenghi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 22 Nov 2018 06:07:17 -0500

| | Foreign Language Screening Test

Name | Andrea Bellenghi
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I am really sorry for the delay, there was a problem on the management of the order. This is due to circumstances beyond our control and we are making the best to solve it as soon as possible. My superior told me the problem was basically about your address, could you please spell it again, if you wait for a second I will tell you in how many minutes your order will be sent.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I started in the marketing and administration high school of Faenza and after I enrolled in the university of Milan in international economy. In my education I had also the opportunity to make internship and job experience: I worked in Greece as a guest relator, as a journalist for a Italian news paper and also as accountant for an administration company. My soft skills are in communication and organization-
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un servizio clienti di buon livello è in grado di stabilire un rapporto diretto con il cliente. In questo senso, l'operatore deve avere una capacità oratoria in grado di rassicurare e soddisfare le esigenze del cliente senza farlo innervosire.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

- Ottime competenze di dialogo
- Padronanza dei software
- Riconoscere e risolvere ipotetici problemi
- Evitare in qualsiasi caso degli scontri
- Estrema cordialità con i clienti

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La città di Mosca è magica in molti aspetti: le bellezze architettoniche e naturalistiche che la circondano la rendono un paesaggio unico e particolare.
In estate la città si riempie di giovani universitari e di eventi lungo la darsena del fiume,  Mosca col caldo cambia volto e diventa una metropoli europea che guarda all'oriente.
Le persone che ho conosciuto in questo viaggio però sono il vero valore aggiunto, questo grazie alla famosa cultura dell'ospitalità presente in Russia.

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