Subject: Re: LSM Joining Case Test - Lusine Sirekanyan
From: Lusine Sirekanyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 22 Nov 2018 05:17:55 -0500

LSM Joining Case
Test

Name

Lusine Sirekanyan

E-mail

[email-masked]

Phone Number

(+91) 8178298022

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

English;

I chose Blurb 2 as the customer's enquiry consists of 2 questions: "When will I
receive my tickets" and "Can you deliver to my hotel". And according to me full
answers to these 2 questions is given in Blurb 2.

Russian;

Я выбрала Blurb 2, так как запрос клиента
состоит из 2 вопросов: "Когда я получу свои
билеты" и "Можете доставить в мой отель". И по
моему мнению полные ответы на эти вопросы
приводятся в Blurb 2.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

English;

In good customer service you satisfy customers and provide the full answers to
their enquiries, while in great customer service you not only satisfy them but
make them loyal as well.

Russian;

Хорошее обслуживание клиентов означает
удовлетворение запросов клиентов. А в
отличном обслуживании клиентов вы делаете
их лояльными.

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