Subject: Dutch Language Test - Mostafa Alaa Eldin mohamed ALI
From: Mostafa Alaa Eldin mohamed ALI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 22 Nov 2018 02:28:46 -0500

| | Foreign Language Screening Test

Name | Mostafa Alaa Eldin mohamed ALI
Whats your first language | Dutch
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | so i informe him that  your order is coming to you after 20 minutes I give to my self time to check with dliverman i will give him right Addres and i will inform him do not take many form customer i will Pay it and i will call the customer back and tell that your order is free because we are late and i will say sorry to him.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am mostafa i had BA in Urdu at Al azhar uni Egypt after that i came to India to do MA so when i reached donot fell like i am in ohers place i fell i am in my home i can say i am in my second home i finshied  MA form Jawaharlal Nehru university  now i am doing PHD in the same university.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | من خلال معلوماتى الفرق بينهم الوصول الى ارضاء العميل فى شكل يتناسب مع قواعد وضوابط الشركة.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | خدمة العملاء تحتاج الى شخص مثلي لديه قدرة العمل  تحت الضغظ و انهاء كثير من الاعمال في آن واحد يمتلك قوة الملاحظة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

فى الحقيقة لدي شغف بالسفر وسافرت الى بلدان كثيرة منها الولايات العربية المتحدة رايت هناك ما لا يوجد فى كثير من البلدان العربية و الغربية كذلك الا و هو النظام ومن خلال  النظام تستطيع الدولة بكل سهولة ويسر تيسير الدولة و الاعمال  الى نصابها الصحيح وسن القوانين
تطبق على جميع افراد الشعب  دون النظر لمن هو الشخص المخطء

| |