Subject: Fwd: [MAPS #1606261] Re: WWW remove for 180.151.15.162
From: Ashish Dabral <[email-masked]>
To: Pradeep Tripathi <[email-masked]>
Date: Wed, 21 Nov 2018 14:34:01 +0530 (IST)

Ask Krishna regarding this.

Regards,
Ashish Dabral

----- Forwarded Message -----
From: "(Otto Macchina) via RT" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Wednesday, November 21, 2018 2:31:18 PM
Subject: [MAPS #1606261] Re: WWW remove for 180.151.15.162

180.151.15.162 is listed on the Trend Micro Dynamic User
List (DUL) because it appears to be an IP address not
clearly labeled as static.

This email is designed to help you solve the problem. 
If you are an ISP, you can

1. Add the rDNS of this IP to clearly indicate static.
	ex: mail.mail-abuse.com (O)
	    99-47-70-150.dynamic-IP.mail-abuse.com (X)

2. Add a statement in WHOIS information indicating the space is
   statically assigned.

If you are an end user, please check your email configuration
 (STEP 1 below). If that does not stop the IP from being blocked,
you can contact your ISP for further action (STEP 2 below).

STEP 1: CHECK YOUR EMAIL CONFIGURATION

Here are two things to check about your mail configuration:

Email Client
============
Check that the Outgoing Mail Server (SMTP) setting on your
email client (such as Outlook Express or Mail) is using
the outgoing mail server for your ISP. Most ISPs require
that you use their mail server to avoid spamming incidents.

Email Server or Proxy Server
============================
If you run a mail server on your computer, or if your local
network uses a proxy server, set the SMTP Gateway setting
on the mail server or proxy server to your ISP's outgoing
mail server. This will force your mail server or proxy
server to send all outgoing mail to the ISP first, and then
the ISP will relay it to its final destination.

====
Note: If you are a RoadRunner business customer, you may
need to contact your ISP to get your business IP marked as
static. They will then let Trend know of the change.

STEP 2: CONTACT YOUR ISP

If the step above does not solve the blocking issue,
the rDNS for the IP may need to be corrected to
clearly indicate it is a static IP.

Trend's Spam Investigations team can work with your ISP
to solve the problem. You can find the correct email
address to use when contacting your ISP to use by going
to the following web page and typing in your IP address:

http://ip-lookup.net/

Then click on the Domain owner info (Whois /Abuse) link
and look for an email address. You can use this address
to contact your ISP and ask them to work with Trend Micro.

The ISP can start this process by sending an email from
their Domain owner email address to [email-masked].

Thank you for contacting Trend Micro and we hope this email
has helped you to resolve the IP blocking issue.

Kind regards,
Spam Investigation Team
Trend Micro, Inc.
https://ers.trendmicro.com/