Subject: FW: Report till 20th Nov
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 21 Nov 2018 08:03:10 +0000

Hi Virat/Ashish,

Who was in the shift and why was the call abandoned? Please investigate this and get back to me asap.

Regards,
Deeksha

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 21 November 2018 at 12:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Report till 20th Nov

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details below.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     20-Oct-18                       1                               00:00:23        01:57   Arjun was on call
GPS     20-Oct-18               1               00:01:05        10:00

Regards,
Ashish Dabral