Subject: German Language Test - Ishita Valecha
From: Ishita Valecha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 19 Nov 2018 06:07:21 -0500

| | Foreign Language Screening Test

Name | Ishita Valecha
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Well mistakes happen we are humans.If i would have been at this place i would rather concentrate on the solution to the problem instead worrying.The mistake has already been made and i see there is no point crying over spilt milk.One has made a mistake and should be responsible enough to accept the mistake.Being a candidate working in service industry one has to be tactful.Customer satisfaction plays a very important role.So let me now talk what exactly can be done.Firstly one should apologise for the delay.I completely understand when there is lot of work load generally people loose their patience and they tend to speak rudely.With this job profile one should be always soft spoken no matter how rude the client is.In this situation i would call the delivery boy give him the right address and would make sure that he delivers as soon as possible.I would also ask the delivery boy to apologise for the delay and offer some extra oreganoes and chilli flakes.Its a task to handle an angry client.But in this situation i see i can anly apologise for the mistake and be polite to the client.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi my name is Ishita.I reside in Pitam pura.Iam a german teacher by profession.I passed my school in year 2011.I learned german from Max Mueller Bhavan.I have also done my diploma and advance diploma in german from Hansraj college,delhi university.Other than that i have done my graduation in b.com from delhi university.Lately i was working with school of international languages and world languages centre as a german language trainer.I would also like to talk here that i love to travel.I have a very small family.I have my sibling and parents.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | jeder bedient kunden,man muss außergewöhnlich sein für einen hervorragenden Kundenservice.Zufriedenheit der kunden spielt eine wichtige rolle.Wenn kunden zufrieden sind das zeigt gute kundedienst.Aber wenn die kunden auf der tür zurückkommen das ist wunderbar.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Hier sind meinen eigenschaften die wichtig für diese stelle sind.
1. Diese stelle als kundendienst ist geeignet fur mich weil ich gut deutsch sprechen kann.
2. Meine deutschkenntnisse ist gut.
3. Im moment arbeite ich als deutsch lehrerin und ich verbringe viele zeit mit der sprache jeden tag.
4. Diese sprache macht mir spass.
5.Ich freue mich auf das vorstellungsgesprach.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin schon nach dubai,Nepal,Manali gefahren.Am schönsten war meinen Urlaub nach Manali.Eine woche bin ich im Manali geblieben.Ich bin mit  meinem eigenen Auto gefahren.Ich mag in der natur zu sein.Die luft war so frish.Das wetter war ganz schön und angenehm.Manali ist eine lebhafter Ort.Die Menschen,die in Manali wohnen sind auch nett.Ich habe wasser sport auch probiert.Aber gibt es keinen sicherheitsmaßnahmen.Es ist gefährlich.Ich empfehle man muss kein Sport probieren ohne sicherheit.Das gefühl kann ich nicht ausdrücken.Ich hatte in einem schönen hotel ubernachtet.Das hotel nennt man span resorts.Ich habe ein doppelzimmer gebucht mit bad und inklusiv frühstuck.Das essen war auch gut.Das hotel hat uns mit gut essen und sauna verwöhnt.Das zimmer war ganz bequem.Ich bin auch nach alt manali gefahren.In alt manali gab es so viele heise quellen.Ich bin mit meiner beste freundin gegangen.Meine erfahrung war ganz schön.Ich habe mich gut entspannt und habe ich mein alltag stress total vergessen.Wenn ich eine chance bekomme würde ich  wieder manali besichtigen.

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