Subject: RE: [#8471165] Block streaming on some category
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Fri, 16 Nov 2018 14:01:10 +0000

Hi Ashish,

This is regarding your service request number 8471165.
 
 Situation: 
  
 Query block specific website from default web category  
  
 Assessment: 
  
 Technical Severity: P3 
 Relevant information about the customer's environment 
 CROS 10.6.5 MR-1 
 Windows OS 
 Troubleshooting done: 
 As discussed, need to create custom web category and deny in web policy applied on user/group/rules in order to block specific website from default web category of Cyberoam. 
 Please, refer below link for more information about "Block a Specific Website". 
 https://community.sophos.com/kb/en-us/130537
As agreed on the call, I am closing this service request today. 

If you face any trouble with regards to this issue, please bring it to our notice with the same service request number within 14 days so that we may reopen the case log and assist you further.

We would like to know more about what you think about our ‘Customer Services’. Upon closure of your incident, you might receive a survey to give us your opinion about your interaction with Sophos Support. 

Just to let you know that, my shift timings for the current month will be 10:00 AM IST to 07:00 PM IST during Monday to Friday. 

For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers.

Regards,

Ankit Raval 

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
Toll Free: +1-877-777-0368 (USA)
Toll Free: +44-808-120-3958 (UK)

Email: [email-masked]
Web: www.cyberoam.com
SOPHOS - Security made simple 

-----Original Message-----
From: [email-masked]
Sent: 2018-Nov-16 03:53 PM
To: [email-masked]
Cc:
Hi Ashish,

This is regarding your service request number 8471165.
 
I am on chat with you at the moment and as soon as the chat gets over, you will receive a mail with the chat summary.

Please contact us for any further assistance. 
  
 Just to let you know that, my shift timings for the current month will be 10:00 AM IST to 07:00 PM IST during Monday to Friday.

For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers. 
  
 Regards,

Ankit Raval 

Sophos Technical Support for Cyberoam
https://www.cyberoam.com/contactsupport.html

Support Knowledge Base: https://kb.cyberoam.com
Toll Free: +1800-419-6565 (India)
Toll Free: +1-877-777-0368 (USA)
Toll Free: +44-808-120-3958 (UK)

Email: [email-masked]
Web: www.cyberoam.com
SOPHOS - Security made simple