Subject: German Language Test - Gurminder kaur
From: Gurminder kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 16 Nov 2018 05:07:05 -0500

| | Foreign Language Screening Test

Name | Gurminder kaur
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all , in customer services there no scope of these kind of mistakes because these kind of mistakes lead to customer disappointment which is obviously not good for the employee's performance . So one should be more and more careful about these details .But in case these kind of  situation occurs I will surely apologize first all and then
I will explain the whole situation to the customer with all my patience and using my soft skills make my customer relax.Here the words and the language skill of executive play a key role . Now it will be the time to make customer happy with our services because happy customers are the  priority of any company from any field. Customer satisfaction is the most important part of these kind jobs. COMPLIMENTARY ITEMS this word play great role to make  customer satisfy and happy especially when there is such kind of mistakes  from company's end .One should not make it a habit because company's profit should also not suffer. so every time  a complimentary item is not a good option . so basically I will give   the  customer a complimentary coke or a cup cake with pizza and make sure that the whole situation get resolved as soon as possible
and customer get their delivery .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Gurminder kaur . I have my Birthday on 28 march 1996 which means I am 21 years old . At home i have got mother , father and one brother. My mother manages our  home, father is in Delhi police services and brother is self employed . although i love everybody in my family and try to give my most when i am with them but i am very close to my my mother .

I have been living in Delhi since my birth . I have done my schooling from Guru harkrishan public school, hargobind enclave till 12th class(18 years). Then i went to Open school, Delhi university and done my graduation from  there. Simultaneously, i have completed my C2 level in German language from Max mueller bhavan,Delhi. Learning new language along with their culture is something i have always desired for
that is why i have learnt German.Although i love my mother tongue i.e Punjabi alot .Earlier i was working as language trainer in Gurugram . As of now i am working with a Tech support ,Noida and doing my masters from IGNOU.

The things i like to do is books reading especially the romantic novels , dancing (bhangra) and writing poems .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Ich verstehe , dass Kunden dienste spielt sehr groß Rolle, aber es gibt eine kurz Unterschied zwischen beides.

Gute Kunden dienste meint,  ihre Kunden richtig zu bedienen, aber großartige Kunden dienste meint, wenn ihr Kunde geht mit gute Gefühl und Erfahrung .Nicht nur mit gute Bedienung, sondern auch gute Erfahrung.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin ein leise sprechende Persone und das ist am wichtigsten für diese Arbeit .

Ich kann die Kunden in den Schuhen anziehen

Ich habe Erfahrung mit Kunden.

Ich habe einfache und klare Sprache , die gut für Kunden dienste ist

Ich bin gültig..

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Letzte habe ich die Reise nach Amritsar gemacht. Ich bin mit der Zug gegangen. Das ist eine religiös Stadt. Wir haben dort  für  viele spaß gemacht. Das war eine besondere Reise für mich . Die beste 2 Tage in meinem Leben , weil das ist eine wichtige Stadt für sikh Person st . Ich komme aus eine sikh Familie, deshalb es war eine besondere Reise  für mich.

Zuerst sind  wir in dem Amritsar Markt gegangen. Dort haben wir nicht nur so viele eingekauft, sondern  auch viele gegessen.Das war sehr schön Markt. Es gibt kein müll dort. Ich finde es sehr toll. Es gibt viele über die sikh Kultur in diesem Markt.

Unser Hotel war sehr groß und ganz nähe von Golden Temple. Kunden Dienste von diesem Hotel war ausgezeichnet. wir haben dort für 4 Tage übernachtet und so viel untergenomen.  In der Nacht singt eine sängerin Punjabi Lieder. wir haben dort viele fotografiert.

Wir haben  um 4:00 uhr am Morgen in dem heiligen Bad gebadet und dann sind wir in dem Temple gegangen. Dort habe ich mich sehr rühig gefühlt .Das war meine letzte Reise und es war super

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