Subject: Re: Transcript of 12 Nov 2018 21:35:26. Operator: AJ. Visitor: Client
From: Arjun Hurry <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Tue, 13 Nov 2018 22:10:33 +0530 (IST)

Hi Deeksha, 

I'm really sorry about this, I was unaware of the meals situation. Both Rahul & I were unaware of the FAQs as well. I'm reviewing the FAQs and the canned responses now. 

Thank you, 
AJ 

From: "Deeksha Dadu" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 13 November, 2018 08:11:18 
Subject: Fwd: Transcript of 12 Nov 2018 21:35:26. Operator: AJ. Visitor: Client 

Arjun, 

What is this?? 

Sent from my iPhone 

Begin forwarded message: 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 13 November 2018 at 08:10:25 GMT+5:30 
To: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Cc: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 12 Nov 2018 21:35:26. Operator: AJ. Visitor: Client 

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Hi Charles, 

I am really sorry about this. I will speak with him about this. He will be removed from your account. 

Regards, 
Deeksha 

Sent from my iPhone 

On 13 Nov 2018, at 03:16, Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi, 

I’m really not altogether happy with Arjun's style and he’s talking nonsense here when he says the package price includes meals - we even have an FAQ about it and he clearly isn’t reading properly anything the clients write. 

Please remove him from the agents rostered to deal with our account. 

Thanks 

Charles 

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Begin forwarded message: 

From: "'LiveChat' via Sales Forms" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 12 Nov 2018 21:35:26. Operator: AJ. Visitor: Client 
Date: 12 November 2018 at 21:48:38 CET 
To: [ mailto:[email-masked] | [email-masked] ] 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

	

	

		

	
Chat transcript 

	

ref [ https://www.google.com/ | https://www.google.com/ ] 

	

	

	
	
		AJ 	Mon, 11/12/18 08:35:26 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 	

	

		Client 	08:35:26 pm 	

	Hello. At the moment just browsing your services. We are looking at a trip to Lithuania next year. I did use the price guide. Does it include transfers to/from airport and between destinations? I assume airfare and meals are up to us? thank you 	

	

		AJ 	08:36:07 pm 	

	Actually, we specialize in putting together personalized vacation packages that cover everything from start to finish including accommodations, transport between cities, tours & excursions, airport & other transfers and on-site assistance. 	

	

		Client 	08:36:57 pm 	

	Okay so the package prices do not include the airfares and meals. 	

	

		AJ 	08:38:31 pm 	

	No, it's an indication of the what the whole package price would be, including travel and meals 
	If you choose to eat at a different restaurant, that would affect the price, but if you know in advance that there's a winery you'd like to visit, for example, our planners would include that in your customized plan 	

	

		Client 	08:43:05 pm 	

	Let me talk with my traveling companions. I like the Lithuania itinerary but we were hoping to also go to Tallinn. We didn't have Riga in our original plan as we'd like to spend more time in Lithuania. What is best way to contact you once we settle on our final plan? 	

	

		AJ 	08:43:18 pm 	

	Of course! We specialize in offering customized tours so we will put together a package designed exactly to meet your needs. 
	You can reach us at below contact numbers- 

U.S. Toll-free: 800 344 5785 
U.S. Telephone: +1 914 500 8912 
Europe Telephone: +44 20 8133 7150 
Skype: jaywaytravel 
[ mailto:[email-masked] | Email: [email-masked] ] 

[ http://www.jaywaytravel.com/contact | http://www.jaywaytravel.com/contact ] 	

	

		Client 	08:44:06 pm 	

	We were considering renting a car and doing this all 'self guided' . What are your thoughts about how using your services would enhance our trip? 	

	

		AJ 	08:45:25 pm 	

	Our services form a complete package. For example, the accommodations we work with are all handpicked and we have longstanding relationships with them allowing us to ensure your trip runs as smoothly as possible. Booking your accommodation separately will in fact increase the overall cost of your trip as our margin comes primarily from the hotel commission. 
There is no set cost for our services. 

We specialize in planning customized tours based on your budget, preferences and interests. 
	Besides, our expert vacation planners have first hand knowledge of these destinations, they can give you the best recommendations on the places to see or the things to do. 	

	

		Client 	08:46:24 pm 	

	Great. Thank you for your help. As mentioned, I will contact JayWay once we have our dates and desired itinerary established. Thank you 	

	

		AJ 	08:47:00 pm 	

	You're welcome! Please reach out to us whenever you're ready to start planning your vacation. 
	It was nice talking to you. Have a great day, goodbye! 	

	

	
		
	AJ closed the chat. 	08:48:36 pm 	

	

		Duration: 13m 10s 

		Chat started on: [ https://jaywaytravel.com/itineraries/28/10-days-baltic-capitals-tour/ | 
https://jaywaytravel...ries/28/10-days-baltic-capitals-tour/ ] 
		Referrer: [ https://www.google.com/ | 
https://www.google.com/ ] 
		Visitor geolocation: Sterling, Massachusetts, United States / 71.233.56.132 

	
	
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