Subject: Re: Daily SLA Violated Requests by Category
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Tue, 13 Nov 2018 11:47:30 +0530 (IST)

Hi Ma'am, 

The ticket came at 6:55PM IST on Sunday,our timing starts from 7pm on Sunday. Rahul or Abbas did reply on this ticket at 7:25pm IST, customer replied on this ticket on 12th November (Monday) at 11:42am and in week days our timing is 7pm to 9:30am. 

Regards, 
Ashish Dabral 

From: "deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, November 13, 2018 11:24:02 AM 
Subject: Fwd: Daily SLA Violated Requests by Category 

Sent from my iPhone 

Begin forwarded message: 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 13 November 2018 at 11:18:05 GMT+5:30 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Rahul Kumar LSM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Daily SLA Violated Requests by Category 

BQ_BEGIN

Please let me know what time this ticket came in 
Regards, 

Saurabh Dadu 
LiveSalesman 

AI is still not a reality, typos courtesy iPhone 

Begin forwarded message: 

BQ_BEGIN

From: Mohammed Kulaib < [ mailto:[email-masked] | [email-masked] ] > 
Date: 13 November 2018 at 5:17:33 AM GMT 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Helpdesk < [ mailto:[email-masked] | [email-masked] ] >, Subir Chakma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Daily SLA Violated Requests by Category 

BQ_END

BQ_BEGIN

Today also I have another one ?????? 

Regards, 

Mohammed Kulaib 

Systems of Strategic Business Solutions - An AlOthman Holding Company 

Al Othman Towers, 3rd Floor, King Saud Road, Al-Khobar, Saudi Arabia 

T. +966 13 8145550 | F. +966 13 853 4442 

D.+966 13 8145550 | M. +966 531001881 

[ mailto:[email-masked] | [email-masked] ] | [ http://www.ssbs.com.sa/ | ssbs.com.sa ] | [ http://www.al-othman.com/ | al-othman.com ] 

[ https://www.linkedin.com/company/ssbs | Follow on LinkedIn ] 

ü Do you really need to print this mail? Please consider the environment 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 12, 2018 9:23 AM 
To: Mohammed Kulaib < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Helpdesk < [ mailto:[email-masked] | [email-masked] ] >; Subir Chakma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Daily SLA Violated Requests by Category 

External: This email is received from the internet, Report to [ mailto:[email-masked] | [email-masked] ] if the email contains any suspicious content. 

Investigating 

Regards, 

Saurabh Dadu 

LiveSalesman 

AI is still not a reality, typos courtesy iPhone 

On 12-Nov-2018, at 4:31 AM, Mohammed Kulaib < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Dear, 

Please find the below email we have violated ticket under your name this not accept at all, please I need explanation… 

Regards, 

Mohammed Kulaib 

Systems of Strategic Business Solutions - An AlOthman Holding Company 

Al Othman Towers, 3rd Floor, King Saud Road, Al-Khobar, Saudi Arabia 

T. +966 13 8145550 | F. +966 13 853 4442 

D.+966 13 8145550 | M. +966 531001881 

[ mailto:[email-masked] | [email-masked] ] | [ http://www.ssbs.com.sa/ | ssbs.com.sa ] | [ http://www.al-othman.com/ | al-othman.com ] 

[ https://www.linkedin.com/company/ssbs | Follow on LinkedIn ] 

ü Do you really need to print this mail? Please consider the environment  

BQ_END

BQ_BEGIN

<Daily SLA Violated requests by Category.pdf> 

BQ_END

BQ_END

BQ_END