Subject: Spanish Language Test - Melisa Nunez Rios
From: Melisa Nunez Rios <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 12 Nov 2018 01:59:18 -0500

| | Foreign Language Screening Test

Name | Melisa Nunez Rios
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this specif scenario, first I would explain the situation recognizing the mistake and inmediately apologizing for the delay and the inconveniance caused. I would personally make sure the order is placed correctly and delivered as soon as posible. and maybe offering a coupon or an extra item for free. In case the customer is not satisfied we might make the delivery for free in a future order if possible and contacting him to make sure the delivery has been successful and everythng is just like he order it and thanking him for chosing us.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is  Melisa and I was born and raised in Colombia. After high school I studied computer programming and advertising. After a while I worked as an English teacher for 4 years in a primary School, changing course after I got an oportunity in the cuastomer service industry and a few moths after in hospitality area with Marriott International where Ive worked as a reservations agent for 5 years attending individual and group room reservations by phone and email in Spanish And English in  4 hotels in the country.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Entre el buen Servicio y un gran servicio esta la diferencia; En mi experiencia trabajando en el area, el servicio es la razon por la que los clientes eligen una empresa o un servicio en particular. la atencion al detalle, la amabilidad y la prontitud son muy apreciados por los clientes sobre todo en el mundo empresarial donde todo debe ser realizado de manera rapida y eficiente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Experiencia en el area de servicio al cliente
Manejo de Idioma Ingles y Espanol
Compromiso
Organizacion
Responsabilidad

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Afortunadamente he tenido la oportunidad de viajar y conocer lugares a los que nunca pense viajar como Europa donde pude conocer Barcelona entre otras ciudades, hermosa ciudad con una historia y arquitectura magnifica, hermosos paisajes, playas y multiculturalmente muy rica en habitantes y opciones para turistas, bastante facil movilizarse en todas las areas ya que el sistema de transporte es muy organizado.

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