Subject: Japanese Language Test - HARSHIT VIRMANI
From: HARSHIT VIRMANI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 10 Nov 2018 06:33:36 -0500

| | Foreign Language Screening Test

Name | HARSHIT VIRMANI
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

firstly, I will apologizes to the customer and handle the situation over the call when customer has been calm down I will try to make understand our mistake and re correct
the address once again and I will provide extra beneficence for the customer and try to satisfied our service better and better and make sure will not repeat this kind of silly mistakes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hey,

my self Harshit Virmani 24 years old taller/stronger.i  lives in rajouri garden new delhi.
I have cleared my graduation in 2014 from delhi university with b.com. i am alrady done my advance level in japanese language JLPT N3 and preparing for the N2 for my future brightness.

I have 4year"s work experience in different fields.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

いいサービスとかすばらしいサービスのなかに一番上の差はお客様満足の点は必要です。
いつもお客様の問題にかんして対応が必要です。私によるこれはすばらしいサービスだと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1　努力家
2　我慢者
3　能力者
4　責任者
5　協力者‘

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | この間ゴーアへ行って参りました、その旅にいろいろ観光のところも参りました、有名なところがいっぱいありましたけど私の行きたいところはクルーズでしたなぜならクルーズパーティーにダンスの欲望でしたわたしは二人友達と行きましたその旅にいろいろたころへ行ったり遊んだりすることにしましたもしかして又行きたいチャンースがあればぜひ行きます。

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