Subject: German Language Test - Jaswinder Kaur
From: Jaswinder Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 10 Nov 2018 04:01:54 -0500

| | Foreign Language Screening Test

Name | Jaswinder Kaur
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Responded to call: Pizza Hut, how may i help you?

Customer: xxxxxxx(as mentioned above)xxxx..

Attendant: I am so sorry just wait for the moment. I will check with the executive on field.

After a minute hold....

Attendant: Madam, Can you please reconfirm your address please? Sorry for the inconvenience, mistakenly we have wrote it wrong. I have now your correct address and have already informed the delivery boy . We are extremely sorry that you faced such issue because of our mistake in order to compensate to it, we will give a Large Pizza for your choice along with Browne. It is all free of cost. You do not have to pay it. and i will take your order once again so that you get your order as fresh as you want.

Sorry for the inconvenience. We are always severe a best quality to our customer.

Thanks for calling, have a nice day ahead.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Jaswinder Kaur. I belongs to the nuclear family. Two years back i.e 2016 i got married and now i am a mother of twin beautiful daughters and a super wife. I have done my Secondary schooling from Guru Harkrishkan Public School. I have completed the Bachelors in Commerce from Delhi University in year 2010 and along with completed B2.1 in German Language from Max Mueller Bhawan. I have also hold and advance diploma certificate in German Language. Since, 2010 July. I have been associated with the Company named" Xchanging Technologies India Pvt Ltd". I am performing a role of Senior Agent who is responsible to handle all the transaction services which Deutsche Bank offers to his Customers.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Unterscheid zwichen Gute und Superb Kundenbetratung.

Eine Gute Betragung ist wie alle im Supermarkt geben haben aber niemals geben einen super services.

Super Services ist wie die man Herz gewonnen haben,

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe alle Qualitaet zu diese role in unsere Firma.

Ich bin sehr polite.

Ich habe viel Geduld, die in dieser Role sehr wichtig ist.

Ich habe viele Erfahrung in annehmichliche Role. Ich weiss, wie man mit dem Kunden sprechen kann und wie man eine gute bedingung geben kann.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Zweimal war ich im Europe und habe ich Amsterdam besucht. Es ist sehr Interresant Stadt. Ich war da, wegen Buero arbeit. Deshalb habe ich wenig Zeit zu den Stadt kennenzulehren. Ich habe viele Sehenwuerdigketen bescuht wie Madame Taussed, Anne Frank Haus usw. ich war da nur einen Tag aber ich kann diese Tag nicht vergessen. Ich hoffe, dass ich weider Amsterdam besucht kann und viele zeit dort wohnen. Die Strasse sind sehr klar, susse wie man kann nicht in unserem stadt gesehen  koennen. Jede Person sind sehr Freundlich und intersiert sich ihre Stadt zu Tourist gesehen.

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