Subject: Spanish Language Test - vijay kandpal
From: vijay kandpal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 9 Nov 2018 05:39:00 -0500

| | Foreign Language Screening Test

Name | vijay kandpal
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Being an agent in a pizza hut service it would be the very shameful moment that one could have had.First of all as i have made a mistake i would like to apologize for that and tell him the situation and i would promise him to make hs delivery as soon as possible, but i doubt that he would have some concern and complaint for the mistake so by that time i will let him know the best offer that we do have to relieve his anxiety, but if he keeps concerning i would ask him that how he would like us to handle this situation so that he would not think that we are reckless, but if he keeps insisting then i will concern to my supervisor and take the possible action to make the customer satisfied.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is vijay kandpal and i belong to a typical brahmin family. i have completed my graduation from IGNOU this year, as well i have done advance diploma in spanish language literature, and its been more than three years that i have been speaking this language, then it comes to m work,  i work in bpo as a spanish language expert in a bank customer service and i have an experience of two years. if i talk about my family, there are a few people i my family my parents and my two siblings, my father owns his business and my  mom is a housewife, my elder sister is CA and my brother plays cricket for state level.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Opino que hay una gran diferencia entre buen servicio de cliente y excelente servicio de client, porque cuando u representativo asiste a un cliente al respecto de su problema y trata de resolverlo bien por terminar su trabajo, eso se cuenta como buen servicio del cliente, sin embargo, cuando un representativo trata de resolver el problema del cliente dándole confianza y compasión y resuelve su problema por quitar el cargo del encima del cliente así que esto se cuenta el excelentísimo servicio del cliente.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | LO primero me considero capaz porque yo tengo buena fluidez en la lengua española, además me confío a mi mismo porque he estado trabajando en un servicio del cliente desde hace dos años y siempre he trabajado con el celo de mejorar mis hábiles porque me gusta ver mejorando, aparte de eso tengo un buen manejo de tiempo siempre llego antes diez minutos del tiempo y al ver estas cosas me considero trabajar con esta empresa.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Viajar es uno de las prioridades con la que he estado viviendo porque me gusta viajar mas que todo y cada vez que tengo tiempo salgo de viaje y yo he estado en muchas partes de mi propio pais pero ultimamente vijae a RANIKHET. es mi pueblo y está localizado en las montañas de UTTARAKHAND, se dice que esto es la reina de los lugares bellos en UTTARAKHAND, porque está lleno de los árboles, montañas, pájaros, y la gente simpática,y vea donde uno vea aquí solamente se ve el amor del dios al que él nos ha dado como un regalo tan  sano y bello en este mundo. por la mañana cuando sale el sol filtrando de los árboles de las palmeras se huele el olor tan rico y fresco  y aquí hay un dulce que es muy famoso en el mundo entero y es  BAAL MITHAI, y esa es la razón más grave por la que a muchas personas salen por allí, por la noche cuando uno sube a una montaña y mira abajo de allí entonces las casas se iluminan y al ver esto parece como si todo el cielo hubiera caído abajo por eso me gustaría decirles que si quisieran viajar allí entonces no tengan duda en hacer las maletas listas por allí.

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