Subject: Japanese Language Test - Rajni Garg
From: Rajni Garg <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 8 Nov 2018 03:51:48 -0500

| | Foreign Language Screening Test

Name | Rajni Garg
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly,I say sorry to customer and than I  am taking  permission from customer to hold the phone for 5 mins because I want to check something after knowing my mistake.After that I tell customer that your pizza is on the way.Don't worry sir , sorry for inconvience and I will gave him little discount to handle this situation and I am talking with him for 10 to 15 mins about his order because of this may be customer thinks that we are concerned about him and we are good at serving them.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am hindu and belong to "Baniya" family.I have 6 members in my family.My father ,mother and A  elder sister and 2 younger siblings .My elder sister is working in IBM for japanese project.
Talking about my educational background:
I am pursuing BA 3rd year  from DU(SOL).I am successfully completed my N3 level and have certification in JLPT N3 level.Now a days,I am taking classes of N2 level from my senior.
Talking about my professional background:
I have experience of  working with Echosoft Infocom pvt. ltd,. for 9 months.Echosoft is delhi based company. This job was my first job  and In Echosoft,My job designation was customer service executive.when I am talking about my work,Everyday I was listening the problems of  japanese people regarding their computers after that  convey that problem to Technicians .But my main job was customer satisfaction.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

いいカスタマーサポートはお客様を満足すろことです。
良いカスタマーサポートはお客様の問題または困っている質問へ納得または解決し、またできなかった場合連絡するのが必要です。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

一番仕事の内容をちゃんと分かることです。
二番私は少し経験があります。
三番お客様の満足のことを守るのは必要です。これは私の仕事です。
四番電話で日本人へ満足な問題解決をするのがいいカスタマーサポートです。
五番もっと色々な経験を受けたいです。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は山の街に旅行したいです。旅行することは私の趣味です。色々な街と国に行ったことがあります。けど、山の街は特に大好きです。とてもきれいな場所だから。景色は素晴らしい、平和それでとても涼しいです。デリに住んでいますから。デリはそんなに好きじゃない。デリは非常にうるさい場所と交通の問題もあります。山の街の人の体はとてもいいし、顔もきれいしそれで心からもとてもいいです。カマピングをするため山の街に行きたいです。街の色々な飲み物と食べ物を食べしたいです。山の街の名前は OTYです。南インドにあります。南インドは非常に気に入った。
ありがとうございました

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