Subject: Fwd: Avaya Call Center for SSBS help desk
From: Saurabh Dadu <[email-masked]>
To: Rahul Kumar LSM <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 8 Nov 2018 06:03:51 +0000

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

Begin forwarded message:

From: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>
Date: 8 November 2018 at 11:16:41 AM IST
To: Subir Chakma <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FW: Avaya Call Center for SSBS help desk

Please find the below emai

Regards,
Mohammed Kulaib

Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Towers, 3rd Floor, King Saud Road, Al-Khobar, Saudi Arabia
T. +966 13 8145550 | F. +966 13 853 4442
D.+966 13 8145550 | M. +966 531001881
[email-masked]<mailto:[email-masked]> | ssbs.com.sa<http://www.ssbs.com.sa/> | al-othman.com<http://www.al-othman.com/>
Follow on LinkedIn<https://www.linkedin.com/company/ssbs>

ü Do you really need to print this mail? Please consider the environment [Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohammed Kulaib
Sent: Thursday, November 8, 2018 8:46 AM
To: Sarah Masraa <[email-masked]<mailto:[email-masked]>>; Mustafa Al-Khamees <[email-masked]<mailto:[email-masked]>>; Abdulmonem Mohamed Howidi <[email-masked]<mailto:[email-masked]>>; Ayman Binagag <[email-masked]<mailto:[email-masked]>>
Subject: FW: Avaya Call Center for SSBS help desk

Team,

Please find the below email will start to use the call Center from today all call are under monitoring

Regards,
Mohammed Kulaib

Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Towers, 3rd Floor, King Saud Road, Al-Khobar, Saudi Arabia
T. +966 13 8145550 | F. +966 13 853 4442
D.+966 13 8145550 | M. +966 531001881
[email-masked]<mailto:[email-masked]> | ssbs.com.sa<http://www.ssbs.com.sa/> | al-othman.com<http://www.al-othman.com/>
Follow on LinkedIn<https://www.linkedin.com/company/ssbs>

ü Do you really need to print this mail? Please consider the environment [Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mahmoud Mohamed ElMetwally
Sent: Thursday, November 8, 2018 8:40 AM
To: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Arrabi <[email-masked]<mailto:[email-masked]>>
Subject: Avaya Call Center for SSBS help desk

Dear Mohamed,

As per our meeting yesterday and training to help desk team, call center has been activated for main number 11-414 and kindly find the following list for Agents accounts:

#

User Name

Agent Account

Password

1

Sarah Masraa

8701

1587

2

Abdulmonem

8702

1418

3

Mustafa Al-Khamees

8703

1582

4

Indian Help Desk

8704

1234

5

Indian Help Desk

8705

1234

Steps for login as explained to team yesterday:

  *   Press button agnt-login
  *   Enter agent account, then enter then password as per above table
  *   Automatically agent will be on AuxWork state, so he should choose Auto In button
  *   No agent is ready and will start receiving customers’ calls
  *   If agent need to leave his desk temporary or doesn’t want to receive calls, he should choose AuxWork button
  *   Once he needs to continue receiving calls again, he should choose Auto In button.
  *   By end of duty, agent need to logout from his account by choosing agent-logout button
  *   Any time agent can press on Queue button to see how many calls are on holding and time of oldest call

Supervisor can get voice calls recordings through the following link:

  *   http://172.19.11.106:8080
  *   User: ssbs
  *   Password: Ssbs@1234

Regards,

Eng. Mahmoud El-Metwally

Communication Division Head
[https://docs.google.com/uc?export=download&id=0B_TLjLrUTvE3djBlUVpvWTBhWmM&revid=0B_TLjLrUTvE3Q013bW1kSDg2ZTFCUThya1R4cHUrMkY4cHlnPQ] [https://docs.google.com/uc?export=download&id=0B_TLjLrUTvE3Vk1xV0FpWG5jR0k&revid=0B_TLjLrUTvE3cWI4aUt3ZGVMODMxRVFtKzVnNUhGbG4yZnRJPQ]
Systems of Strategic Business Solutions - An AlOthman Holding Company

Al Othman Towers, 3rd Floor, King Saud Road, Al-Khobar, Saudi Arabia
T.  +966 13 853 4443|F.  +966 13 853 4442
D.  +966 13 8534456| M.  +966531284268
[email-masked]<mailto:[email-masked]> | ssbs.com.sa<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ssbs.com.sa_&d=DwMFAg&c=BFpWQw8bsuKpl1SgiZH64Q&r=bCTb2lp96cmtmnzxEurksA&m=OQQ8w7QeId02RL57zHyLBL1kSEAbXsXgHQxyT-NQwug&s=phgfLtYwZgfFGYpuaZs4H_-RFrIk-HdaLOH-zyS36eU&e=> | al-othman.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.al-2Dothman.com_&d=DwMFAg&c=BFpWQw8bsuKpl1SgiZH64Q&r=bCTb2lp96cmtmnzxEurksA&m=OQQ8w7QeId02RL57zHyLBL1kSEAbXsXgHQxyT-NQwug&s=9zHMSI4nhD2aJ8A5m7_gwADgu_FrJNJW4Vx-KKUY_3I&e=>
Follow on LinkedIn<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.linkedin.com_company_ssbs&d=DwMFAg&c=BFpWQw8bsuKpl1SgiZH64Q&r=bCTb2lp96cmtmnzxEurksA&m=OQQ8w7QeId02RL57zHyLBL1kSEAbXsXgHQxyT-NQwug&s=DgBK0kt2g_PpgnPv3VzpkxEvMmbeIXwEYNzaPsRQ3-w&e=>