Subject: Spanish Language Test - Aniruddh John
From: Aniruddh John <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 5 Nov 2018 07:56:33 -0500

| | Foreign Language Screening Test

Name | Aniruddh John
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I will apologise for the delayed order and talk very gently to the customer and ask for his permission to check for his order and will inform him about the address mistake and assure him that it won’t happen again in future but after that also he will be unsatisfied I will go according to what instructions I will get from my training period.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Aniruddh John, I am 28 years old
I basically belong from Agra. In my family there my parents and a younger brother. My educational background is I am a graduate in B.com from DBRAU Agra after that I hold a certification in Travel and Tourism course from YMCA New Delhi. Then I completed a diploma in Spanish language course from JNU. Professionally I have worked with Ienergizer Noida as a Spanish executive for 14 months after that I joined Orange Next inbound my total experience in Spanish profile is of 24 months.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | In my opinion good services comes in a  category in which customer needs are being fullfilled in a given period of time,of what they are asking for. On the other hand great customer services are the services in which customer are being satisfied in a manner that in future they bound to take services only with us.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Yo śe con mi experiencia pasado cómo Dar servicio exelente al cliente.
Puedo manejar la presión de trabajo fácilmente.
Yo sé cómo trabajar en equipo para alcanzar los objetivos del proceso.
Listo para trabajar con turnos rotativos.
Trabajaré duro para alcanzar los objetivos de la impresa de manera eficiente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Este año, en el mes de fotos Junio, junto fon mi familia fui a un viaje por Spiti Vallies que se encuentran en las fronteras con el Tibet Indio. Fue un viaje de 10 días y nuestro punto de vista principal fue el lago Chandartal, que es uno de los sagrados de la India. Desde Ghaziabad hasta Spiti Vallies fue Una carrera de 1300 km y tradamos 4 días en llegar allí en coche, asi que cada día teníamos que detenernos durante la noche y continuar nuestro viaje, en route visitamos Shimla, Narkanda, Kalpa cual fue la primera ciudad Tibetana, Nako, Tabo, ki-kibber(pueblo del monasteries) el lugar mas memorable para nosotros porque tuvimos la oportunidad de visitor su pueblo más antiguo cómo Gue Village en el vimos una verdadera momia del Santo dalai Lama en el monestario y finalmente Lago sagrado Chandartal que es tan cuya belleza nos dejó sin aliento, su agua era cristalina y potable, asi que bebí de Ella, fue -2% a las 11 de la mañana y fue mi primera noche en la que estuve en el campamento “una experiencia de vida para mi” despues de eso regresemos al nuestro ciudad de la misma manera.

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