Subject: Japanese Language Test - Prashant Kumar Gupta
From: Prashant Kumar Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 5 Nov 2018 07:20:11 -0500

| | Foreign Language Screening Test

Name | Prashant Kumar Gupta
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello Mr XYZ,My Name is Prashant, How can I help you, Sorry for the delay, Please let me check your status why your pizza still not yet delivered, can I have hold for a moment. Than again Sorry for a long hold due to my mistake, I have entered wrong address instead of 41/31, I have entered 21/31, Really very sorry for the waiting sir.can you please allow me just 15 minute to deliver your pizza on your provided address, and for my mistake I will provide you the 600ml coke complementary, and hope will not do the same mistake in future. Thank you for calling, Have a nice day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Prashant Gupta, basically from Mughalsarai Uttar Pradessh. My highest qualification is Master of Tourism Administration from BHU and have done 2 years of Diploma in Japanese Language, and have got the Scholarship for Japan for 45 days.
Recently I am working in Bosch as Senior Account Receivable Associate, before that I have worked at Oracle India for approx 5 years as Senior Japanese Customer Support Analyst.My hobbies are PLaying CASIO and cooking food and Shopping.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

私によると、良いサービスと素晴らしいサービスで一番違うものは以下のようです。担当者のサービススキルの中で担当者はどやってお客様のご依頼したリクエストを見て普通のプロセスでリクエストを処理しますといわゆる良いサービスです。
そして、素晴らしいサービス中で一番ことはお客様のサービス満足ことです。いつもお客様のが最高です。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.。お客様のリクエストを見てもうそうそうお待ちくださいとメールに書いて返事します。
２・タイムマネジメントが一番です。
３．お客様のリクエストの満足。
４．丁寧でお返事します。
５．メールの返事の後、１回か二回返事した答えを確認します。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は旅行者としてデリーへ観光しました。初めて２００８年にデリーに到着してうわーをいました。大きい建物と素晴らしい空港が見ました。デリー空港の名前はインディラガンジー国際空港です。そのあとクトゥブミナールを見に行きました。そしていろいろな場所をみました。最後はオールドデリーでカリムレストランにチキンとごはんを食べました。私はいつも新しい場所へ行くのは、パニープリをぜった食べます。本当に素晴らしい旅行でした。

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