Subject: Spanish Language Test - kunal Malhotra
From: kunal Malhotra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 5 Nov 2018 06:22:13 -0500

| | Foreign Language Screening Test

Name | kunal Malhotra
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first and foremost, i would apologise to the customer for the delay. After that, i would go through taught procedure. if i find out that i have wrongly put the address,i would try and convince him and if that does not happen, i would give him/her something as a  compliment because customer satisfaction would be one of the top priorities of my job.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i am a very passionate and career oriented person. coming from a business family,i could easily go for the family business but i chose to complete my graduation and do something on my own.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | en mi opinion, la diferencia entre un bueno servicio customer y super bueno servicio cliente es que el servicio. super bueno servicio tiene las prioridades de customer a mas altura de motivos de la empresa. require mucha paciencia. podría ayudar el customer con mucho paciencia.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

creo que tengo mucha paciencia. Ademas, yo escucho bien. Resolver las preguntas estará mi motivo. voy a ser muy productivo por la empresa. creo que un calidad mas importante en el trabajo es pasíon y lo tengo mucho.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | yo fui a goa. eso es un lugar mas famoso de india. hay muchas playas y un lugar muy turisticó. Iba a goa en ultimo noviembre con mis primos y unos amigos. al principio, no me gusta porque ya iba a las playas muchas veces pero poco a poco empecé a gustar ese lugar. Entonces nos quedó un grupo de chicas ruso. nosotros ibamos a las fiestas y un vez fui al sur de goa. Norte de goa es sobre fiestas y en el sur, hay muchas iglesias. al final, tuve un gran tiempo.

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