Subject: Spanish Language Test - Ruchi Jain
From: Ruchi Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 5 Nov 2018 02:42:55 -0500

| | Foreign Language Screening Test

Name | Ruchi Jain
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

At first I will apologies to the customer for delayed and then I will explain him that due to some scheme we have a lot of rush and lots of order,dine-in and takeaway. Will expain him anything (after checking his previous orders, got to know his choices, that will help to creat a scheme) that interest to him so that he will calm down and neither he will cancel the order nor I have to pay his bill and no harm done to my company either.
If this wont work either then I will offer him his order for free and the loss will be filled by me.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, My name is Ruchi Jain. I am married and live in Krishna nagar with my family.I have done graduation (B.com(p)) and also advanced diploma in Spanish Language from Cervantes. Previously I havd worked with:
Wisemiser Pvt Ltd - Tourism company
My profile was Holiday Sales Executive in Spanish and English both languages.
I used to customize holiday packages,Flight, Hotel,transport booking as per client requirments.
FCS Software Solution Ltd:
My Profile was Technical Support Executive (L1)-Spanish Language Expert
I used to resolved issues related to desktop,internet,virus etc as per my limits otherwise to resolve issues via higher levels teams supports.
Also taught in NGO.
Used to give home tutuions as well.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La Difrencia entre bueno y gran servicio al cliente es la resolucion lo antes posible en una manera cordial. puede ser posible que no tengala aquel momento o otro problema que no sea pronto pero si podemos expicarlo bien y calmar el cliente eso es tambien gran servicio al cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Yo se el idioma que nesecitan.

Yo quiero trabajar para perfeccionarme y esta razon mehago trabjadura que es bueno para la emresa tambien.

Yo nesecito trbajo y vds. nesecitan empleado-a.

Me gusta aprender las cosas nuevas que me ayudan hacer bien siempre y en esta empresa hay mucho para aprender.

Yo tengo la experencia de este campo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En febrero este ano fui a Udaipur con mis amigos en una boda. Esta ciudad es muy limpio. Las calles son grande y no hay ruido nada como Delhi. Todas las casa son muy grandes porque no hay pisos. Hay muchos rios pequenos que son punto de turismo tambien. La comida es muy rica y deliciosa. Las mujeres usan el Scooty para ir cualquir lugar. Las familias son grandes porque viven juntos. Las personas de alli son muy amables. Visitamos los rios en la noche porque aquel tiempo las luces encendida y mejoran la encena. hicimos boating tambien. En la manana para desayunar se come Poha,Khakra, Jalebi con te normalmente. Desde Udaipur Mountabu es muy cerca y es una lugar muy bonita. Hay mucha tranquilidad. hay muchos templos de cada religion. Muchos viajeros extranjeros visitan los dos lugares mucho para sus comida,tranquilidad y los fortes.

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