Subject: German Language Test - cheena saluja
From: cheena saluja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 3 Nov 2018 05:38:49 -0400

| | Foreign Language Screening Test

Name | cheena saluja
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Mam/Sir,

Thank you for being on line.I really apology for the inconvenience.Mistakenly your address is incorrect updated as i have checked it for you..So  what we could do for you is we can offer you the free pizza
And can you please confirm your correct address.So the pizza will be deliever in next 15-20 min.
Thank you for your patience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am basically from Delhi itself.
As per my eductional background.I have completed graduation from Sikkim Manipal university in BBA. I have done B2.1 from Goethe Institute and Diploma in German language from Delhi University as well.
I have 2 years of experience with Xchanging as a German Language Associate.
Its a backened process of Deutsche Bank.
There i imparted a training to new employees as well.
Currently i am working as a Travel agent .I have knowledge of GDS i.e. Sabre and Amadeus.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Der Hauptunterschied zwischen gutem und grossartiges kundendienst besteht darin,dass Sie Ihre Kundem beim ersten wahrscheinlich kaum zufrieden stellen koennen.In letzterem nicht nur zufreiden,sondern auch liyal.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Guten Kundenservice beduedet, Kunden effizient und Freundlich zu helfen.
1)Es ist wichtig,dass ich probleme fuer kunden bearbeiten und bestes Losueng geben .
2)Ich kann die Kunden zufrieden machen .
3)Dem Kunden zu danken und ein positives , hilfreiches und freundliches umfeld zu foerdern,wird dafuer sorgen,dass er einen postives eindruck hinterlasst.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | letzes Jahre bin ich nach Mumbai gefahren.Wir sind mit dem Zug fahren.Es war ein wunderschoeness erfahrung.Dort bin ich  mit meinem Familie gegangen.Zusammen  haben wir viel spass gehabt. Essen schemkt sehr gut.Wir sind auch nahe der Meer gegangen.Dort haben wir wasserspiel spielen.Das war sehr intressant .Ich habe nahe der meer erstes mal gegangen.Nachstes tag haben wir Gateway of India besucht.Dort haben wir viel photography gemacht. So das war ein gutes erfahrung zu ernennen.Ich mochte nachstes mal auch gehen .

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