Subject: French Language Test - BAYONZIMINA DIVINE
From: BAYONZIMINA DIVINE <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 2 Nov 2018 05:55:19 -0400

| | Foreign Language Screening Test

Name | BAYONZIMINA DIVINE
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all,I will request the customer  to confirm the correct address and I will assure the customer that we will do our best to deliver the pizza as soon as possible.
Then i will call the delivery boy not only to give him the correct address but also to request him to deliver that pizza as quick as he can .
I will follow the delivery process from the beginning till the end, once i get the confirmation that the pizza has been delivered ,I will call the customer to apologize for this inconvenience causes and for the delay.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is BAYONZIMINA  DIVINE, I am from DRCongo, I was born in Kinshasa on 13 November 1993.
About my education , My primary and secondary school was in DRCongo and i fully do my high school in french because our official language is french.
After that i decided to do my bachelor in india to maharshi dayanand rohtak university(MDU) in Haryana state from 2013 to 2017.
Then  i decided to get the  professional experience, my first company was EVYOM,
I was in technical profile on  french process . This company consist of to get call from the french  customer and  solve their problem.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

la difference entre un bon service client et un excellent service client se reside au niveau de la satisfaction de service rendu aux clients.
Un bon service client rends le client tout simplement heureux,tandisque
Un excellent service client rends le client tres heureux jusqu' au point de rester fidele au service rendu par l entreprise.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je postile a ce poste en tant qu expert en langue francaise et j ai de l experience concernant ce profile et j aimerai grandir proffessionellement.
J'ai travaille dans une entreprise support technique appellee EVYOM  , nous recevions des appelles de clients  francais pour ressoudre leur problem.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

MUMBAI:  cest une ville economique de l inde ,ce qui m a plus attire c'etait la plage un grand ocean indien qui couffre une surface de la terre et pleine de vague ,
C'est st une ville explendissante  et beaucoup de bonne chose qui la caracterise,
C' est une une ville ou il y'a la majorite des acteur indiens , une ville qui est propre mais aussi ,  c'est une ville que j ai beaucoup apprecie .

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