Subject: Spanish Language Test - Sargam Kumari
From: Sargam Kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 1 Nov 2018 03:06:11 -0400

| | Foreign Language Screening Test

Name | Sargam Kumari
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In that situation i ll confirm his address again and tell him to wait for the pizza delivery boy to reach on time or may be he is late due to traffic and i will apologise to him for for delay in the order. After i will make call to the delivery boy telling him all the incident and giving him the correct address by apologising him also because of my mistake he can be in trouble.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am graduated in philosophy honors from I.P college delhi university. I completed till B2 level in Spanish from Instituto Cervantes. I worked as Spanish language teacher and as Spanish translator in Company name Integrand Analytics as a financial analyst. And i do freelance work by teaching in private institutes and proving home tuitions for Spanish language learning. I enjoy my work because i am comfortable in speaking, writing and reading language.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Conceptualmente, la principal diferencia entre brindar un "buen" servicio al cliente y brindar un "gran" servicio al cliente es que, en el primer caso, es probable que apenas esté satisfaciendo a sus clientes; mientras que en este último, no solo los mantiene satisfechos, sino que también los mantiene leales.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Lo que me hace un candidato ideal para un trabajo de servicio al cliente es 1. mi sinceridad
2. compromiso para ofrecer excelencia.
3. Esto me enseñó una realización muy importante que cada servicio es un reflejo de la visión
4.la misión de una empresa.
5.Mi pasión es siempre brindar un servicio sin concesiones a los clientes mientras se adhiere a los principios corporativos de la compañía. Siempre me propongo personalizar mi interacción con los clientes para mantener y crear nuevas relaciones.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Me gusta viajar un cuudad que se llama goa porque hay muchas playas y el ambiente de la ciudad es muy fuerte. Yo siempre divertido mucho y he viajado más o menos cuatro veces creo que cada año yo viajo a goa.
Goa tiene más de 300 km de costa tropical y todas las playas tienen su propio encanto y carácter, lo que significa que nunca te aburrirás. Desde las arenas blancas y vacías de las playas del sur hasta las llenas de acción en Calangute o el hippy Arambol, la suave Morjim, el colorido Palolem o la apartada Cola Beach, ¡hay una playa para todos en Goa! Y sí, hay vacas en las playas, todo es parte del encanto único de Goa y por eso amo a Goa.

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