Subject: German Language Test - shahban Hamid
From: shahban Hamid <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 31 Oct 2018 05:48:09 -0400

| | Foreign Language Screening Test

Name | shahban Hamid
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, i will tell him i am very sory for it.let me check out onec .Actually IHave sent your oder on time, i think your item is on the way.it may reach at you till the evening pls wait.After that i will get confirm about it.They call me come back in the evening i still don"t get my item.,coustomer will messageme pls return my money i can"t wait any more.then i will tell him pls check ur message.they tell me again i am still waiting then i will checke my message afterthat i just see that the customer address given wrong. i call him ask about the address.He reply me that this is not falt from my site, so pls return my money in my account, then i will tell him pls do oder once again, or pls change your address.then i would like to help you, hope you happy .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | MY self shahbanHamid i am from patna.now i live in Delhi at Munirka.i want to tell you about my qualifiation: i have done Diploma in German from Du.And graduation is persuing fron du.my hobbies are reading book and listening music.About my family background there are 10 members in my family including me. i got 5 brothers and 3 sisters. My father got retired and my mother is House wife.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | meiner meinung nach gibt es aller gut leistung.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

wenn ich irgend firma arbeite dann sollen wir gegenseitig respektieren.wahrend der arbeit sollen wir fleissig arbeiten und wir sollen negativ denken. das ist alles recht macht.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ich bin letztes jahr nach mumbai gefahren.Mumbai ist sehr schon und gross stadt.ich bin in Mumbai zwei woche geblieben. ich habe viel genossen. ich habe viele eingekauft und ich habe ins kino gegangen. Mumbai ist ein den film indestreia. ich habe den bollywood schauspieler getroffen.ich bin in mumbai alle platz gegangen. danach bin ich am strand gegangen und ich habe fotografiert gemacht.danach ich habe meinliebling pani puri gegessen. Es war sehr lecker. ich habe in Mumbai einnen schonen den park gegangen.danach habe ich dort mein verwaldelten getroffen. wir waren so glucklich. Es war sehr gut moment fur mich.danach habe ich zuruck mein heimat erreicht.

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