Subject: Japanese Language Test - Neha Gola
From: Neha Gola <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Oct 2018 02:43:52 -0400

| | Foreign Language Screening Test

Name | Neha Gola
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly,i would like to say sorry to him. Then i will try to handle the customer.I will offer him many scheme, if customer is not ready for any schemes then i will try to handle him in some different way.i will try to make him understand my fault. i will try to recover the situation by any other method. if somehow he will not ready i would try unless he become fine. i will my best to solve the situation. If he become fine, After that i will prefer him our more offers.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Neha. I am 20 yrs old. i live with my family in Delhi. There are five members in my family. I am an elder daughter in my family.My father is a P.O.P worker and my mother is a housewife. I have completed my high school in 2016. I am pursuing 3rd year in bachelors of tourism studies.I am studying Japanese language since two years. I have studied n5 and n4 level from Nihonkai and n3 level from Nihongomax. I have done my jlpt n3 level this year . And now i am pursuing my jlpt level n2. As i am a fresher i do not have any work experience in any company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

いいお客さんは店と一緒に働いています。いつも文句を言わないでいつも企業の義務を考えて働いています
すごくお客様は企業の通りに働いています。企業の今の立場をわかって一緒に働いて働いています。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私はお客さんに考え通り働けます。
私はおおらかですからお客さん言いたい点はわかるようにしています。
私はお客さんの話のよって決定ができます。
私はお客さんのしつもんはりかいできます。
私はお客さんは何が入りますか何がほしいですかりかいできます。
私はお客さんのもんだいをきかれて、もんだいをかいけつようにしています。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私はコホラに住んでいます。コホラはノイダの近くにあります。私のところではメトロはありませんだからこそ私はバスで通っています。私のところではおきなバス停があります。バス停の近くに教会があります。私のところは今発展しています。私のところではいろいろな学校があります。夜はいつもこんでいます。私の住んでいるところにはいろいろな店があります。八百屋とかふくのせんもんみせとか靴の専門店とかもあります。そこで銀行もあります。そこでのまちはいまよくできていませんでもいまは発展しています。私のところではおきなビルがありません。ちさな家があります。でも私のところの良い点もあります。私のところはノイダのちかくにありますからとてもべんりです。私のところはデリとウピの間に� ��ります。私の住んでいるところにはでは貿易企業もあります。

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