Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue
From: Ashish Dabral <[email-masked]>
To: Viraat <[email-masked]>
Cc: Sagar Seth <[email-masked]>, Valeria Julia <[email-masked]>
Date: Mon, 29 Oct 2018 19:48:32 +0530 (IST)

use- a299cj 

Regards, 
Ashish Dabral 

From: "Viraat" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sagar Seth" <[email-masked]>, "Valeria Julia" <[email-masked]> 
Sent: Monday, October 29, 2018 6:44:54 PM 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Hi Ashish , 

Can you give access to this website : 

[ https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select | https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select ] 

Thanks 

From: Valeria Julia <[email-masked]> 
Sent: 29 October 2018 18:31:54 
To: Virat Joshi 
Cc: Sagar Seth 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

From: "viraat" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Cc: "Sagar Seth" <[email-masked]> 
Sent: Monday, 29 October, 2018 18:28:41 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Hi , 

Go to [ http://www.ticketbetis.realbetisbalompie.es/ | www.ticketbetis.realbetisbalompie.es ] and use the token 

Thanks 

From: Valeria Julia <[email-masked]> 
Sent: 29 October 2018 18:25:32 
To: Virat Joshi 
Cc: Sagar Seth 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Respected Sir, 

The token does not work, can you please give me a new one? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

From: "viraat" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Monday, 29 October, 2018 18:20:22 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Hi 

Please use the token : 

	
jJum3e 

From: Sagar Seth <[email-masked]> 
Sent: 29 October 2018 18:10:16 
To: Virat Joshi 
Cc: Valeria Julia 
Subject: Fwd: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 
Hi Virat 

Can we have a token to access the below website: 
[ https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select | https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select ] 

Regards 
Sagar 

From: "Rachel Corcoran" <[email-masked]> 
To: "Nuno Correia" <[email-masked]> 
Cc: [email-masked] 
Sent: Monday, 29 October, 2018 18:08:06 
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Hi All, 

Sorry for the delay, the tx the buyer received are correct according to our map, they will be in the exact location they purchased although it's not called Anexo Fondo, there's an issue with this map! 

[ https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select | https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select ] 

Kind regards, 

Rachel Corcoran 

Seller Support 

Team Lead: John Meerholz 

From: Nuno Correia 
Sent: 29 October 2018 11:37:37 
To: Rachel Corcoran 
Cc: [email-masked] 
Subject: Fw: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Hello, 

Can you please help here? 

Best Regards, 

Nuno Correia 

From: Sagar Seth <[email-masked]> 
Sent: 29 October 2018 11:25 
To: Nuno Correia 
Cc: Valeria Julia 
Subject: Fwd: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 
Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files. 

Hi Nuno 

This is in reference to the email we have received under TID 18606434. We have received an email from the buyer where they purchased tickets for Anexo Fondo and received tickets for section Sur 2nd Anf. When the agent investigated this case we found that the tickets are incorrect. The purchased tickets and the received tickets are completely in diferent section. 

However we can see that there are case notes from Racheal Corcoran which says that the tickets are correct as seller has confirmed this thing. I have attached few screenshots here, which says that the tickets are wrong. Therefore can you please review this case and check if the tickets are wrong or not. 

Regards 
Sagar 

From: "Valeria Julia" <[email-masked]> 
To: "Sagar Seth" <[email-masked]> 
Sent: Monday, 29 October, 2018 16:51:05 
Subject: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue 

Respected Sir, 

This is with reference to the Transaction ID 18606434. The plan is etickets and Time To Event is 10 day(s), 9 hours away. 

The buyer of this case bought for the section "anexo Fondo" and received for the section "Sur 2nd Anf", which is incorrect. I am attaching a few venue maps which prove that the sections are wrong. 
Agent Rachel Corcoran said tickets are correct but they are not. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.