Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue
From: Virat Joshi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Sagar Seth <[email-masked]>, Valeria Julia <[email-masked]>
Date: Mon, 29 Oct 2018 13:14:54 +0000

Hi Ashish ,

Can you give access to this website :

https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select

Thanks

________________________________
From: Valeria Julia <[email-masked]>
Sent: 29 October 2018 18:31:54
To: Virat Joshi
Cc: Sagar Seth
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue

________________________________
From: "viraat" <[email-masked]>
To: "Valeria Julia" <[email-masked]>
Cc: "Sagar Seth" <[email-masked]>
Sent: Monday, 29 October, 2018 18:28:41
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 -  08/11/2018 - venue map and etix issue

Hi ,

Go to www.ticketbetis.realbetisbalompie.es<http://www.ticketbetis.realbetisbalompie.es> and use the token

Thanks

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From: Valeria Julia <[email-masked]>
Sent: 29 October 2018 18:25:32
To: Virat Joshi
Cc: Sagar Seth
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue

Respected Sir,

The token does not work, can you please give me a new one?

Thanking you in advance for you help.

Kind Regards,
Valeria.

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From: "viraat" <[email-masked]>
To: "Sagar Seth" <[email-masked]>
Cc: "Valeria Julia" <[email-masked]>
Sent: Monday, 29 October, 2018 18:20:22
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 -  08/11/2018 - venue map and etix issue

Hi

Please use the token :

jJum3e

________________________________
From: Sagar Seth <[email-masked]>
Sent: 29 October 2018 18:10:16
To: Virat Joshi
Cc: Valeria Julia
Subject: Fwd: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue

Hi Virat

Can we have a token to access the below website:
https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select

Regards
Sagar
________________________________
From: "Rachel Corcoran" <[email-masked]>
To: "Nuno Correia" <[email-masked]>
Cc: [email-masked]
Sent: Monday, 29 October, 2018 18:08:06
Subject: Re: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 -  08/11/2018 - venue map and etix issue

Hi All,

Sorry for the delay, the tx the buyer received are correct according to our map, they will be in the exact location they purchased although it's not called Anexo Fondo, there's an issue with this map!

https://ticketbetis.realbetisbalompie.es/realbetisbalompie_web/es_ES/entradas/evento/13023/session/727870/select

Kind regards,

Rachel Corcoran

Seller Support

Team Lead: John Meerholz

________________________________
From: Nuno Correia
Sent: 29 October 2018 11:37:37
To: Rachel Corcoran
Cc: [email-masked]
Subject: Fw: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue

Hello,

Can you please help here?

Best Regards,

Nuno Correia
________________________________
From: Sagar Seth <[email-masked]>
Sent: 29 October 2018 11:25
To: Nuno Correia
Cc: Valeria Julia
Subject: Fwd: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 - 08/11/2018 - venue map and etix issue

Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files.
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Hi Nuno

This is in reference to the email we have received under TID 18606434. We have received an email from the buyer where they purchased tickets for Anexo Fondo and received tickets for section Sur 2nd Anf. When the agent investigated this case we found that the tickets are incorrect. The purchased tickets and the received tickets are completely in diferent section.

However we can see that there are case notes from Racheal Corcoran which says that the tickets are correct as seller has confirmed this thing. I have attached few screenshots here, which says that the tickets are wrong. Therefore can you please review this case and check if the tickets are wrong or not.

Regards
Sagar

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From: "Valeria Julia" <[email-masked]>
To: "Sagar Seth" <[email-masked]>
Sent: Monday, 29 October, 2018 16:51:05
Subject: 18606434 - Broker ES - Betis Sevilla vs Milan Europa League 2018 19 -  08/11/2018 - venue map and etix issue

Respected Sir,

This is with reference to the Transaction ID 18606434. The plan is etickets and Time To Event is 10 day(s), 9 hours away.

The buyer of this case bought for the section "anexo Fondo" and received for the section "Sur 2nd Anf", which is incorrect. I am attaching a few venue maps which prove that the sections are wrong.
Agent Rachel Corcoran said tickets are correct but they are not.

Thanking you in advance for you help.

Kind Regards,
Valeria.