Subject: Japanese Language Test - ISHA DHIMAN
From: ISHA DHIMAN <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 25 Oct 2018 04:12:35 -0400

| | Foreign Language Screening Test

Name | ISHA DHIMAN
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will contact back to the customer and will deeply apologise for mistake, will try to convince him/her that how I misunderstood the address. In the mean time, I will connect wih my other employee mates to check the address properly and to deliver the cutomer's order on priority, also giving them the extra add on with their order, just as the token of my appology.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am born and raised in Ghaziabad. We are five members in our family, my father owns a handicraft business, my mother is a house wife,my brother is a high school student and my younger sister works in British Telecom (Gurgaon).In my free time I love feeding animals, reading books and researching on spiritual stuff.  I completed my schoolings from Ghaziabad as well. I completed my graduation in B.com from University of Delhi.
Since I am fond of japanese culture I made japanese friends online and sometimes take native japanese person for Delhi Sight seeing. Talking to japanese people increased my interest in this language so I decided to study it. I worked as a blueprinter (specialist in japanese language) for about 2 years 3 months in Skymap Technologies, Gurgaon. It is Digital marketing company, we worked on locations of japan.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

グレットクストマル　セルヴィス　が　こきゃく　を　じこ　と　して　あつかって　いる、、

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

１．わたし　は　おだやかな　ひと　です。。
２．やわらかい　はなし　ひと　です。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

げんざい　私は　ひとり　で　マナリ　へ　いきました、そこで　ソラング　ヴァリー　と　ロフタング　と　グラバ　へ　いきました、　あと　で　色　色　の　カフェ　に　いきました、つぎ　の　日　わたしは　パラグライヂング　を　できた、　わたしは　ブッデャ　の　神社　を　つき　です　そして　わたし　は　神社　へ　いきました、それ
は　ほんと　に　きれい　と　おもしろいい　　かった　です、、　あと　で　いろ　いろ　の　かいもの　を　かいった。。　それは　たのしい　りょうこ　でした。。

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